At a Glance
- Tasks: Lead the evolution of our member mobile app, ensuring a seamless user experience.
- Company: Join Nest, the UK's largest workplace pension scheme with over 12 million customers.
- Benefits: Hybrid working, flexible hours, and opportunities for professional growth.
- Other info: Collaborate with creative teams in a dynamic environment focused on innovation.
- Why this job: Shape the future of mobile apps and make a real impact on user engagement.
- Qualifications: Experience in launching consumer mobile apps and understanding of journey-led design.
The predicted salary is between 55000 - 65000 £ per year.
Overview
Our Mobile Product Owner is responsible for the build, run and continuous evolution of our member mobile app, with a focus on end-to-end experience quality and day-to-day mobile delivery.
This role is hands-on with mobile apps and centers on how real users experience the app — including performance, usability, consistency, accessibility and polish.
The Mobile Product Owner acts as the platform owner (landlord) for the mobile app, ensuring a robust, coherent and experience-led foundation while enabling individual member product owners (tenants) to innovate without undermining overall usability, flow or integrity.
Success is measured by how quickly teams can ship confidently on mobile, how seamless the experience feels for members across journeys, and how well the app scales as new services and features are introduced.
The role sits within the Member Product team, reporting to the Head of Member Product, and collaborates with the Service Design team and Web Product Owner to deliver a joined-up, user-centred experience across channels.
You will have the creative freedom and accountability to shape how our mobile app feels and functions for members, including defining and evolving core mobile capabilities, patterns and standards that improve experience quality and support rapid delivery.
This role focuses on the complete member journey from first registration or enrolment through to long-term engagement.
You will work day-to-day with a dedicated mobile development team through a strategic third-party partner, alongside our internal design team, with end-to-end ownership of the mobile app and channel experience.
Responsibilities
- Own and evolve the mobile app experience to deliver high-quality, scalable member journeys across channels.
- Collaborate with cross-functional teams (design, engineering, product, and service design) to align on journey-led design and execution.
- Set and maintain patterns, standards, and capabilities that improve usability, performance and reliability.
- Work with a dedicated mobile development team and external partners to ensure timely delivery and quality reviews.
- Influence roadmap prioritization for mobile features and the overall product strategy within the Member Product team.
- Balance feature delivery with end-to-end experience quality, accessibility and polish.
- Monitor and improve app performance using analytics, and translate insights into actionable improvements.
- Engage with stakeholders across consumer and business-to-business domains (members, employers, distribution partners).
Qualifications / Minimum Criteria
- Proven experience shaping, launching and scaling consumer mobile apps with demonstrated growth in user engagement and adoption.
- Experience with mobile analytics platforms to monitor and optimise app performance, reliability and responsiveness.
- Experience working within or alongside a service and experience design function, with an understanding of journey-led design and how service design thinking translates into execution.
- Proven experience managing or significantly influencing an outsourced delivery partner, including quality reviews, governance and delivery reviews.
- Desirable: background in a regulated or complex service environment (e. g., pensions, insurance or financial services).
- Flexible and agile working patterns.
- Location & Working Arrangements
Hybrid structure with office presence in Canary Wharf, London.
Expectation to attend the office once to twice a week or as required.
Additional flexibility around working hours or compressed hours may be available, subject to team needs.
About Nest
Nest is the UK’s largest workplace pension scheme, with assets under management over £50bn and more than 12 million customers.
The Customer Experience team leads experience across members, employers and partners, combining product ownership, design thinking and business insight to deliver meaningful, easy-to-use experiences.
This role blends practical mobile product experience with service and experience design, focusing on the impact of technical decisions on usability, performance and trust.
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