Nest is seeking a leader to enhance service quality for millions of members. You will drive performance improvements through quality reviews and operational data insights.
The role involves working with various teams to shape service quality metrics, ensuring major changes positively impact customer experiences. Strong analytical abilities and proven leadership in quality assurance are essential, along with a focus on reporting for senior stakeholders.
The position offers a hybrid work model, blending office and home working, with various flexible working arrangements available.
#J-18808-LjbffrSenior Service Quality & Improvement Lead (Hybrid) in London employer: Nest
Nest is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With flexible hybrid working arrangements at our Canary Wharf location, we empower our team to thrive while contributing to one of the UK's largest pension schemes, ensuring a meaningful impact on data governance and decision-making processes.
