Programme Manager - Retirements in London

Overview

The Programme Manager will be expected to perform the following in partnership with the wider delivery team:

• Programme Planning and Delivery: Develop comprehensive programme plans, including timelines, milestones, resources, and tracking to approved budget. Oversee the execution of multiple projects and workstreams whilst ensuring alignment with the organisational strategy and with an understanding of the business sponsor's customer priorities and experience requirements. Ensure viable and practical vendor, supplier and Nest plans are developed and agreed, with ongoing monitoring to track their deliverables. Ensure dependencies are understood within the wider portfolio of change and with external parties including government where applicable.
• Reporting and Communication: Prepare and provide updates to stakeholders through the required governance forums.
• Stakeholder Management: Build and maintain effective relationships with internal and external stakeholders, including senior management, clients, suppliers, and project teams.
• Risk and Issue Management: Identify potential risks and issues, and develop mitigation strategies. Provide leadership and support to the wider project delivery team in helping to define potential solutions in response to business issues and opportunities.
• Resource Management: Allocate and manage resources across projects, ensuring optimal utilisation and addressing any gaps or conflicts.
• Quality Assurance: Monitor programme deliverables, RAIDs and reports to ensure they meet required standards and quality expectations.
• Continuous Improvement: Evaluate programme outcomes, document lessons learned and implement improvements for future initiatives.
• Configuration Management: Ensure all artefacts are stored in agreed document management platforms / SharePoint and are baselined with appropriate version control. Ensure projects or workstreams are delivered in line with NEST approved methodologies.

The Nest Service and Experience Change Programme team is part of the Services and Solutions directorate with responsibilities covering technology, change management, operations, data, analytics and customer insights. The Service and Experience Change Programme team is responsible for delivering scheme related change by ensuring that technology, service, organisational and operational change is implemented in a controlled, timely and commercial manner.

Experience and Qualifications

• Programme Management experience for 3-5 years minimum.
• Experience of the realities of programme management within an ever-shifting and demanding business environment.
• C-Suite governance.
• Demonstrate high levels of experience in delivering large complex change initiatives and external supplier/service management capability, specifically in complex environments.
• Leadership experience in managing within a commercial, enterprise-wide context.
• Experience of leading complex delivery in cross-functional internal and external environments and experience in stakeholder management at all levels.
• Experience of building teams (either directly or indirectly, through matrix management).
• Financial services experience would be an advantage, but not essential.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Don’t worry if you think you don’t have all the key skills, it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Working Arrangements

Flexible and agile working. Everyone’s personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements): Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required). Varying working hours.