At a Glance
- Tasks: Lead the evolution of our member mobile app, enhancing user experience and performance.
- Company: Join Nest, the UK's largest workplace pension scheme with a focus on innovation.
- Benefits: Hybrid working, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a dedicated team and exciting career prospects.
- Why this job: Shape the future of mobile apps and make a real difference for millions of users.
- Qualifications: Experience in mobile app development and a passion for user-centric design.
The predicted salary is between 55000 - 65000 £ per year.
Overview
Our Mobile Product Owner is responsible for the build, run and continuous evolution of our member mobile app, with a focus on end-to-end experience quality and day-to-day mobile delivery.
This role is hands-on with mobile apps and centers on how real users experience the app — including performance, usability, consistency, accessibility and polish.
The Mobile Product Owner acts as the platform owner (landlord) for the mobile app, ensuring a robust, coherent and experience-led foundation while enabling individual member product owners (tenants) to innovate without undermining overall usability, flow or integrity.
Success is measured by how quickly teams can ship confidently on mobile, how seamless the experience feels for members across journeys, and how well the app scales as new services and features are introduced.
The role sits within the Member Product team, reporting to the Head of Member Product, and collaborates with the Service Design team and Web Product Owner to deliver a joined-up, user-centred experience across channels.
You will have the creative freedom and accountability to shape how our mobile app feels and functions for members, including defining and evolving core mobile capabilities, patterns and standards that improve experience quality and support rapid delivery.
This role focuses on the complete member journey from first registration or enrolment through to long-term engagement.
You will work day-to-day with a dedicated mobile development team through a strategic third-party partner, alongside our internal design team, with end-to-end ownership of the mobile app and channel experience.
Responsibilities
- Own and evolve the mobile app experience to deliver high-quality, scalable member journeys across channels.
- Collaborate with cross-functional teams (design, engineering, product, and service design) to align on journey-led design and execution.
- Set and maintain patterns, standards, and capabilities that improve usability, performance and reliability.
- Work with a dedicated mobile development team and external partners to ensure timely delivery and quality reviews.
- Influence roadmap prioritization for mobile features and the overall product strategy within the Member Product team.
- Balance feature delivery with end-to-end experience quality, accessibility and polish.
- Monitor and improve app performance using analytics, and translate insights into actionable improvements.
- Engage with stakeholders across consumer and business-to-business domains (members, employers, distribution partners).
Qualifications / Minimum Criteria
- Proven experience shaping, launching and scaling consumer mobile apps with demonstrated growth in user engagement and adoption.
- Experience with mobile analytics platforms to monitor and optimise app performance, reliability and responsiveness.
- Experience working within or alongside a service and experience design function, with an understanding of journey-led design and how service design thinking translates into execution.
- Proven experience managing or significantly influencing an outsourced delivery partner, including quality reviews, governance and delivery reviews.
- Desirable: background in a regulated or complex service environment (e. g., pensions, insurance or financial services).
- Flexible and agile working patterns.
- Location & Working Arrangements
Hybrid structure with office presence in Canary Wharf, London.
Expectation to attend the office once to twice a week or as required.
Additional flexibility around working hours or compressed hours may be available, subject to team needs.
About Nest
Nest is the UK’s largest workplace pension scheme, with assets under management over £50bn and more than 12 million customers.
The Customer Experience team leads experience across members, employers and partners, combining product ownership, design thinking and business insight to deliver meaningful, easy-to-use experiences.
This role blends practical mobile product experience with service and experience design, focusing on the impact of technical decisions on usability, performance and trust.
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StudySmarter Expert Advice🤫
We think this is how you could land Mobile App Product Owner in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Nest!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Nest would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Nest through your school's career services!
We think you need these skills to ace Mobile App Product Owner in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Mobile App Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Mobile App Product Owner position at Nest. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Nest
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
