At a Glance
- Tasks: Define and document customer journey, improve member experience, and collaborate on product development.
- Company: Dynamic company focused on user-centric pension solutions.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team that values continuous feedback and innovation.
- Why this job: Make a real difference in enhancing member experiences and shaping innovative pension products.
- Qualifications: Experience as a business analyst in the pension sector with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Responsibilities
- You'll be responsible for the definition and documentation of clear functional and non‑functional requirements, end‑to‑end customer journey mapping, and proactively identify pain points and opportunities to improve the member experience.
- Translate business and proposition‑level needs into robust, customer‑centred solutions.
- Influence decision‑making, support new proposition development, and drive continuous improvement across our existing products and services.
- Work as a key member of the Member (B2C) product team, collaborating with product, design, senior stakeholders and our delivery partner to shape and evolve complex products and services.
Qualifications
- Proven experience operating as a business analyst.
- Strong demonstrable experience in the occupational/defined contribution pension environment.
- Demonstrated use of various business analyst techniques.
- Awareness of risk management.
- Experience working in multi‑disciplinary teams.
- Detail oriented but able to step back and consider the bigger picture.
- Strong pensions knowledge, exceptional attention to detail and well‑honed critical thinking skills.
- Confidence operating at both strategic and delivery levels.
Flexible and Agile Working
Everyone’s personal situation is different. We offer a range of working options:
- Hybrid of office (Canary Wharf, London) and home working, with an expectation to attend the office once to twice a week or as required.
- Reduced or varied working hours.
- Reduced or varied days worked.
- Compressed hours.
- Job share.
Team Context
The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking, and business insight. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design. The team is split across two product teams and a service design team, with product owners leading domains and a service design team supporting evolution of our service design and continuous improvement.
Hybrid Pension BA – Member Experience & Product Insights employer: Nest
As a leading employer in the pension sector, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and well-being. Our hybrid working model allows for flexibility, enabling you to balance your professional and personal life while contributing to meaningful projects that enhance member experiences. With a commitment to continuous improvement and innovation, you'll have ample opportunities to develop your skills and influence the future of our products and services from our vibrant Canary Wharf location.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Pension BA – Member Experience & Product Insights
✨Tip Number 1
Network like a pro! Reach out to people in the pension industry, especially those who work in member experience and product insights. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience as a business analyst. Use real examples of how you've improved customer journeys or tackled pain points in previous roles.
✨Tip Number 3
Get involved in discussions! Join online forums or social media groups related to pensions and customer experience. Engaging with others in the field can help you stay updated and might just land you an interview.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our company. Tailor your application to show how your skills align with our mission to enhance member experiences.
We think you need these skills to ace Hybrid Pension BA – Member Experience & Product Insights
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience as a business analyst, especially in the pensions sector. We want to see how you've tackled similar challenges and what techniques you've used to drive improvements.
Be Customer-Centric:Since this role is all about enhancing the member experience, share examples of how you've put customers at the heart of your work. We love seeing how you've mapped customer journeys and identified pain points!
Detail is Key:Pay attention to the details in your application. We’re looking for someone who can balance being detail-oriented with understanding the bigger picture. Make sure your application reflects that balance!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Nest
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of occupational and defined contribution pensions. Be ready to discuss specific examples from your experience that demonstrate your understanding of the pension environment and how it relates to member experience.
✨Master the Customer Journey Mapping
Familiarise yourself with customer journey mapping techniques. Prepare to share how you've previously identified pain points and opportunities for improvement in member experiences, showcasing your ability to translate business needs into customer-centred solutions.
✨Showcase Your Collaboration Skills
Since this role involves working closely with product, design, and senior stakeholders, be prepared to discuss your experience in multi-disciplinary teams. Highlight specific instances where your collaboration led to successful outcomes in product development or service improvement.
✨Think Big, Act Detail-Oriented
Demonstrate your ability to balance detail orientation with a strategic mindset. Prepare examples that illustrate how you've successfully navigated both levels in previous roles, ensuring you can contribute to both the nitty-gritty and the bigger picture in product and service evolution.
