At a Glance
- Tasks: Shape the experience for employers in the UK’s pension ecosystem as a Business Analyst.
- Company: Join Nest, a leader in transforming workplace pensions with a user-focused approach.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive team environment.
- Other info: Collaborate with diverse teams to drive continuous improvements and enhance customer experiences.
- Why this job: Make a real impact on products used by thousands of organisations and simplify complex processes.
- Qualifications: Experience in business analysis, service design, and agile methodologies required.
The predicted salary is between 36000 - 60000 £ per year.
Join Nest as a Business Analyst in our B2B product team, where you’ll shape the experience for employers and the third‑party providers who power the UK’s pension ecosystem. You will turn proposition needs into clear, actionable requirements that enable smoother onboarding, cleaner data flows, and more efficient interactions between employers, payroll and accounting partners, and our strategic delivery partner. By working closely with product, UX/UI, service design, and operations, you will map end‑to‑end employer and connector journeys, identify friction, and drive iterative improvements that make complex pension administration simple. This role gives you a key impact on products used by thousands of organisations and a chance to transform how UK employers manage workplace pensions.
Flexible and agile working – everyone’s personal situation is different. To make the most out of hybrid working, we offer different ways of working, which include (subject to role requirements):
- Hybrid of office (Canary Wharf, London) and home working – there will be an expectation to attend the office, once or twice a week, or more, as required.
- Reduce or vary working hours.
- Reduce or vary the days worked.
- Work compressed hours.
- Job share.
About the Customer Experience Team: The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking, and business insight. We shape the experience across all customer groups – members, employers, providers, and distribution partners – through various channels. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design. We focus on delivering meaningful, easy‑to‑use experiences for our members, employers, and partners, driven by a product‑led mindset.
Customer Experience sits among a wider Customer team consisting of Propositions (B2B & B2C) and Brand and Marketing, where it is our role to bring our propositions and brand to life in our customer experience delivery. Alongside our internal teams we have a strategic delivery partner that provides our scheme administration services. This means the transactional engine, digital interfaces, back‑office processing and our customer contact support centre, as well as both collecting contributions and paying out benefits to our customers. We have three teams within the Customer Experience team split across two product teams and a service design team. The product teams own the development of products and services in two key domains; our member (B2C) and employer & third‑party connectors (e.g. accounting, payroll providers through a B2B channel). Our service design team supports both product teams with design, and the evolution of our service design and driving our continuous evolution of our experience design.
Key Qualifications:
- Proven experience as a Business Analyst or similar role.
- Experience working in a regulated environment (ideally pensions/financial services).
- Skilled in service design, UX, or customer journey mapping.
- Able to apply BA techniques: requirements elicitation, process modelling, user story creation.
- Experience working in multi‑disciplinary teams (design, tech, business).
- Proficient in agile methodologies and tools (Visio, Confluence, Jira or similar).
- Awareness of risk management and compliance and how to apply them.
- Familiarity with UX/UI tools, customer research and design thinking approaches.
Business Analyst NEST Experience in City of Westminster employer: Nest
Nest is an exceptional employer that prioritises flexibility and employee well-being, offering a hybrid working model that accommodates individual needs. With a strong focus on user-centric design and continuous improvement, employees are empowered to make a significant impact on the UK pension ecosystem while enjoying opportunities for professional growth within a collaborative and innovative team environment. Located in Canary Wharf, London, Nest provides a vibrant workplace that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst NEST Experience in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Nest or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you’d tackle onboarding challenges or improve data flows. Show us your problem-solving skills and how you can make complex pension admin simple!
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Stay flexible and adaptable. Highlight your experience with agile methodologies and how you’ve worked in multi-disciplinary teams. We love candidates who can thrive in dynamic environments and drive iterative improvements!
We think you need these skills to ace Business Analyst NEST Experience in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst at Nest. Highlight your experience in service design, UX, and customer journey mapping, as these are key for us. Use specific examples that showcase how you've made complex processes simpler.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about transforming the pension ecosystem and how your skills align with our mission. Keep it engaging and personal – we want to get to know you!
Showcase Your Analytical Skills:In your application, don’t forget to demonstrate your analytical prowess. Share instances where you've successfully turned proposition needs into actionable requirements. We love seeing how you’ve tackled challenges in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nest
✨Know Your Business Analysis Basics
Brush up on your business analysis fundamentals, especially in the context of pensions and financial services. Be ready to discuss your experience with requirements elicitation, process modelling, and user story creation, as these are crucial for the role.
✨Familiarise Yourself with Agile Methodologies
Since the role requires proficiency in agile methodologies, make sure you understand how tools like Jira and Confluence work. Be prepared to share examples of how you've used these tools in past projects to enhance team collaboration and project delivery.
✨Understand the Customer Experience Focus
Dive into the importance of user-focused experiences in the B2B product team. Think about how you can contribute to mapping end-to-end journeys and driving improvements. Bring examples of how you've previously identified friction points and implemented solutions.
✨Show Your Team Spirit
This role involves working closely with multi-disciplinary teams, so highlight your collaborative skills. Prepare to discuss how you've successfully worked with UX/UI designers, product owners, and other stakeholders to deliver impactful results in your previous roles.
