Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead user research to shape products and services for millions of customers.
- Company: Join Nest's innovative Customer Experience team in a hybrid work environment.
- Benefits: Flexible working hours, generous training budget, and a focus on personal growth.
- Why this job: Make a real impact by influencing user-centred experiences through research.
- Qualifications: Curiosity, empathy, and a passion for simplifying complexity are key.
- Other info: Collaborate with diverse teams and enjoy excellent career development opportunities.
The predicted salary is between 30000 - 50000 £ per year.
We are looking for a User Researcher to join Nest's Customer Experience team and help shape the future of our products and services. In this role, you’ll dive deep into the behaviours, needs, and pain points of our members, employers, and partners, bringing rich insight and evidence into every stage of our design process. Working closely with Service Design, UX/UI, Product, and Data & Insight teams, you’ll lead research across the full customer lifecycle, turning complex findings into clear, actionable recommendations that drive inclusive, user‑centred experiences.
If you’re naturally curious, empathetic, and passionate about simplifying complexity, this is a chance to influence meaningful outcomes for millions of customers. Don’t worry if you think you don’t have all the key skills—it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.
Flexible and Agile Working
- Hybrid of office (Canary Wharf, London) and home working (expectation to attend the office once‑twice a week or more, as required)
- Reduce or vary working hours
- Reduce or vary the days worked
- Work compressed hours
- Job share
About the Customer Experience Team
The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking, and business insight. We’re responsible for shaping the experience across all customer groups – members, employer providers, and distribution partners – through various channels. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design. Product owners lead teams in our B2B and B2C domains, prioritising features and owning the product roadmap. Our service design team focuses on end‑to‑end journeys and service interaction, contributing to a cohesive experience. UX/UI designers turn insights into accessible, user‑friendly interfaces. Business analysts define requirements and identify opportunities to improve. We focus on delivering meaningful, easy‑to‑use experiences for our members, employers, and partners, driven by a product‑led mindset.
Responsibilities and Experience
- Lead research across the full customer lifecycle.
- Conduct diverse research methods such as interviews, surveys, usability testing, ethnography, and data analysis.
- Apply accessibility, inclusion and ethical research practices, including user consent, privacy, and safeguarding vulnerable populations.
- Collaborate across multidisciplinary teams, influencing product and service design using evidence.
- Create compelling research reports and customer insight deliverables.
- Balance rigour with pace in an iterative design process.
- Work with designers and product teams to shape customer outcomes.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
User Researcher in City of London employer: Nest
Contact Detail:
Nest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nest on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Show off your research skills! Prepare a mini case study or presentation that highlights your approach to user research. Bring it along to interviews to demonstrate how you tackle complex problems.
✨Tip Number 3
Be ready to discuss your findings! During interviews, be prepared to talk about past projects and how your insights influenced design decisions. This shows you can turn data into action, which is key for the role.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think you’re missing some skills, we value potential and are keen to train the right candidates. You never know until you try!
We think you need these skills to ace User Researcher in City of London
Some tips for your application 🫡
Show Your Curiosity: As a User Researcher, your natural curiosity is key! Make sure to highlight your inquisitive nature in your application. Share examples of how you've explored user behaviours and needs in the past.
Be Empathetic: Empathy is crucial in understanding users. In your written application, convey your ability to connect with users and understand their pain points. Use specific instances where you’ve put yourself in someone else's shoes to drive your research.
Keep It Clear and Concise: When writing your application, clarity is essential. Avoid jargon and keep your language straightforward. We want to see how you can turn complex findings into actionable insights, so demonstrate that skill right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nest
✨Know Your Research Methods
As a User Researcher, you'll need to be familiar with various research methods like interviews, surveys, and usability testing. Brush up on these techniques before your interview, and be ready to discuss how you've applied them in past projects. This shows your potential employer that you can hit the ground running.
✨Showcase Your Empathy
Empathy is key in user research. Prepare examples of how you've understood and addressed user needs in previous roles. Share stories that highlight your ability to connect with users and translate their pain points into actionable insights. This will demonstrate your fit for the role and the team.
✨Collaborate Like a Pro
Since this role involves working closely with multidisciplinary teams, think of examples where you've successfully collaborated with designers, product teams, or data analysts. Be ready to discuss how you influenced design decisions using evidence from your research. This will show that you're a team player who values input from others.
✨Prepare for Ethical Considerations
Understanding ethical research practices is crucial. Familiarise yourself with topics like user consent, privacy, and safeguarding vulnerable populations. Be prepared to discuss how you would ensure ethical standards in your research. This will reflect your commitment to responsible research and align with the company's values.