At a Glance
- Tasks: Lead quality assurance efforts and drive performance improvements for exceptional service.
- Company: Nest Pensions, dedicated to enhancing service quality for millions.
- Benefits: Flexible working options, competitive salary, and a chance to make a real impact.
- Other info: Hybrid role with office attendance in Canary Wharf, London.
- Why this job: Join us to improve customer outcomes and shape the future of pensions.
- Qualifications: Proven experience in quality assurance and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Nest Pensions is seeking a service quality lead to enhance quality service for millions of members.
The candidate will lead quality assurance efforts, drive performance improvements, and manage a high-performing service quality function.
You will work across teams and with third-party partners to ensure better customer outcomes.
This role includes office attendance in Canary Wharf, London, and offers various flexible working options.
Candidates should have proven experience in quality assurance and strong analytical skills.
A background in pensions or regulated environments is beneficial.
Join us to make a significant impact.
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We think you need these skills to ace Senior Service Quality & Insights Lead (Hybrid)
Quality Assurance
Analytical Skills
Performance Improvement
Team Collaboration
Customer Outcomes Focus
Experience in Pensions
Regulated Environments Knowledge
