At a Glance
- Tasks: Lead quality assurance initiatives to enhance service for millions of members.
- Company: Nest Pensions, a leading organisation in the pensions sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and member satisfaction.
- Why this job: Make a real difference in customer experience and service quality.
- Qualifications: Experience in quality assurance and strong analytical skills.
The predicted salary is between 51750 - 63250 £ per year.
Nest Pensions in London is seeking a Service Quality Assurance lead to drive how we understand and improve the quality of service for millions of members, across our outsourced operations. You’ll shape quality frameworks, lead deep‑drive reviews into customer journeys, and translate insights into practical actions that lift outcomes.
Working with Customer Experience, Service Delivery, Risk and senior stakeholders, you’ll establish a high‑performing, evidence‑driven quality function.
Senior Service Quality & Assurance Lead employer: Nest Pensions
Nest is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to diversity, equity, and inclusion, Nest fosters an environment where every individual can thrive while contributing to meaningful goals in the pension sector. The hybrid working model allows for flexibility, ensuring that employees can balance their personal and professional lives effectively, all while being part of a forward-thinking organisation dedicated to managing substantial assets for millions of members.
