Product Owner (Member) in London

We are looking for a proactive Product Owner to lead the first six months of our member journey—the moment where understanding, confidence and long‑term engagement begin. As part of our Member Product team, you’ll own the onboarding experience for a wide range of members: those enrolling in a pension for the first time, returning customers, and people joining with pensions built up elsewhere. Your work will define how new members first understand who we are, what we offer and how to make the most of their pension from day one.

What you’ll lead

• You’ll design an onboarding experience that ensures members:

• clearly understand our service, value and their options
• feel confident about their retirement planning from the start
• know what to consider and when as their needs evolve
• can easily find the tools, guidance and support we promise through our Brand

Why this role matters

This is a rare opportunity to shape the first impression that defines a member’s entire relationship with us. By creating a smooth, engaging and informative start, you’ll help people feel supported from day one and confident in the decisions that shape their long‑term financial wellbeing. If you’re passionate about crafting intuitive onboarding experiences and helping customers feel informed and empowered from the moment they join, this is the role for you.

Minimum criteria for this role

• Proven experience as a product owner within the pensions or wealth management sector or a similar financial services area.
• Familiarity with digital product delivery, service design principles and user experience practices, with examples of working in this way.
• Experience of design tools such as Figma, Adobe XD, Mira etc with design teams.
• Experience of product management tools—Jira, Trello or similar—for backlog and sprint management.

Don't worry if you think you don't have all the key skills; take a few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Flexible and agile working

Everyone's personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Directorate/Department Overview

Nest is the UK’s largest workplace pension scheme with over 50bn in assets under management and over 12 million customers. Our strategy has started an exciting transformation journey for Nest to continue to deliver and grow our business. As part of this transformation, the Customer Experience team has been created to own and transform our existing products and launch new products that our customers love to use and trust.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments, please contact.