Direct Marketing Manager

This role sits at the heart of NEST’s direct marketing activity, responsible for shaping and delivering high-impact B2B and B2C email marketing that strengthens engagement, improves retention and drives long-term customer value.

Responsibilities

• Develop and deliver integrated B2B and B2C email marketing strategies that drive engagement, retention, and long-term customer value.
• Lead the design and execution of test-and-learn programmes to assess the impact of messaging, creative, content, timing, and channel mix, using insights to optimise performance.
• Oversee the technical operation of core email marketing platforms and customer databases, ensuring data accuracy, integrity and full compliance with data protection requirements, including the management of monthly data uploads.
• Produce regular campaign and channel performance reporting for the Senior Direct Marketing Manager and key stakeholders, including insight into budget allocation and effectiveness where required.
• Partner with Senior Marketing Partners and internal teams to plan and deploy direct marketing activity supporting new B2C and B2B proposition launches.
• Ensure all marketing communications meet quality standards and are fully aligned with NEST’s brand guidelines.
• Project manage the end-to-end delivery of direct marketing initiatives, collaborating with internal stakeholders, external strategic partners, in-house creative teams, agencies and suppliers.
• Act as a trusted advisor to senior stakeholders, providing strategic guidance and expert B2B and B2C marketing insight.
• Maintain a strong working knowledge of the Data Protection Act, GDPR, TPR regulations and other relevant legislation, applying NEST policies across all marketing activity.
• Manage purchase orders accurately and track marketing spend against allocated budgets.

Minimum Criteria

• Experience managing end‑to‑end email marketing processes across both B2B and B2C audiences.
• Experience engaging with a large existing customer base and CRM, with a good understanding of email marketing best practice, and hands‑on experience of creating email journeys and communications.
• Minimum 2 years’ (or equivalent) hands‑on experience with CRM and ESPs; experience with MS Dynamics and Click Dimensions (now called Click) preferred.
• Strong stakeholder management skills, ability to influence and garner support from both peers and senior stakeholders.

Flexible and agile working

• Hybrid of office (Canary Wharf, London) and home working – there will be an expectation to attend the office once or twice a week, or more, as required.
• Reduce or vary working hours.
• Reduce or vary the days worked.
• Work compressed hours.
• Job share.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.