At a Glance
- Tasks: Join a cross-functional team to enhance products and improve customer journeys.
- Company: Nest, a leader in financial services with a focus on innovation.
- Benefits: Hybrid working, flexible hours, and access to learning opportunities.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Experience as a Business Analyst and knowledge of regulated environments.
The predicted salary is between 45000 - 55000 £ per year.
Role Overview
This role sits working within a cross‑functional product team with product designers, product owners and service design. The team is collectively accountable for building new and enhancing existing products and services that bring measurable value to our members and customers. Business analysts are accountable for mapping our customer journeys and working closely with the proposition team to translate business needs into clear functional requirements and acceptance criteria. They will contribute to work that focuses on service design and operational excellence to resolve friction or pain points in our incumbent services and help prioritise and provide insight for process improvement. They assist with testing, validation and ensuring acceptance criteria meet our desired outcomes and hold our strategic delivery partner to account for this standard.
Minimum Criteria
- Proven experience as a Business Analyst or similar role.
- Experience working in a regulated environment (ideally pensions or financial services).
- Ability to apply BA techniques: requirements elicitation, process modelling, user story creation.
- Awareness of risk management and compliance and how to apply them.
Don't worry if you don’t have all the key skills; it might be worth taking a few minutes to apply. At Nest, you’ll have access to a range of learning opportunities to build the skills you need to be successful in your role and career.
Working Arrangement
Hybrid of office (Canary Wharf, London) and home working – an expectation to attend the office once to twice a week, or more, as required. Reduce or vary working hours. Reduce or vary days worked. Work compressed hours.
Diversity, Equity and Inclusion
Everyone is welcome to apply for our roles. We are determined to ensure that no applicant receives less favourable treatment because of age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion, sexual orientation or socioeconomic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments, please contact careers@nestcorporation.org.uk.
Business Analyst Customer Experience employer: Nest Pensions
At Nest, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our hybrid working model allows for flexibility between our vibrant Canary Wharf office and home, ensuring a healthy work-life balance while providing ample opportunities for professional growth through continuous learning and development. Join us to be part of a team dedicated to enhancing customer experiences and driving meaningful change in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst Customer Experience
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Nest Pensions!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst Customer Experience
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Nest Pensions, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Nest Pensions
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Nest Pensions’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
