Customer Service Project Manager

We seek a motivated, hardworking, customer focused individual eager to grow with our company. The right candidate will be organised, take great pride in their work and is willing to work hard and support Nest.

The Customer Service Project Manager is a pivotal role sitting at the heart of our ambitious and rapidly growing business, offering an outstanding opportunity for the right person to build a rewarding career alongside experienced industry leaders. As the primary point of contact between our customers, sales team, and production team, you will be responsible for ensuring a seamless experience, delivering high levels of customer satisfaction, facilitating efficient order processing, and maintaining a positive, solution-focused approach to any challenges that arise. You will play a key part in driving our success, with the support and guidance of a dynamic team committed to innovation and excellence.

• Liaising with Customers: Act as the primary point of contact for customers ordering modular buildings. You will handle initial enquiries, advise on product options, and provide installation and delivery dates.
• Project Coordination: Oversee the full lifecycle of customer projects, from initial consultation through to project completion and handover. Ensure that all deliverables are met on time and to the agreed specifications.
• Order Management: Process customer orders efficiently, ensuring all documentation is accurate and up to date. Liaise with internal teams to confirm availability, scheduling and delivery timelines.
• Communication: Maintain regular and clear communication with customers via email and telephone. Provide updates on order status and resolve any emerging issues promptly.
• Problem-Solving: Address project challenges as they arise, coordinate solutions with various functions, and ensure minimal disruption to the customer experience.
• Documentation: Prepare project documentation including contracts, schedules, progress reports, and customer feedback forms. Ensure all records are maintained in line with company policy.
• Quality Assurance: Monitor project outputs to ensure compliance with company standards and customer expectations.
• Team Collaboration: Work closely with the design, production, logistics, and installation teams to ensure customer requirements are fully understood and met at each stage of the project.
• Continuous Improvement: Identify opportunities for process improvements within the project management and customer service functions. Contribute ideas to enhance efficiency and client satisfaction.

• Strong communication, negotiation, and interpersonal skills.
• Strong organisational and time management abilities, capable of multitasking.
• Detail-oriented, with good initiative and problem-solving skills and a proactive approach to overcoming challenges.
• Competence with Microsoft Office suite.
• Flexible and motivated.
• Ambitious and looking to build a career.
• Takes ownership and responsibility.

We are seeking an individual who thrives in a fast-paced, customer-centred environment. You will be passionate about delivering excellent service, adept at juggling multiple tasks, and keen to develop your skills within a supportive and ambitious team. Adaptability, enthusiasm, and a desire to see projects through from concept to completion are key attributes. You are confident, approachable, and able to communicate complex ideas simply. You enjoy problem-solving and take pride in finding solutions that work for all stakeholders. You value teamwork, recognise the strengths of others, and contribute positively to group goals. You are motivated by achieving results, both for clients and for the business.

• Competitive salary
• 25 Days annual leave - please note 4 of these need to be retained for the Christmas shutdown.
• Company Pension