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- Tasks: Shape and refine digital services to enhance customer experience.
- Company: Leading UK pension scheme provider with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer interactions in a dynamic environment.
- Qualifications: 10+ years in service and product design, especially in regulated settings.
- Other info: Collaborate with diverse teams using human-centred design principles.
The predicted salary is between 48000 - 72000 £ per year.
A leading UK pension scheme provider is looking for a Service Design Lead to shape and refine their digital services and enhance customer experience. The ideal candidate will have over 10 years of experience in service and product design, particularly within regulated environments. You will collaborate with diverse teams, applying human-centred design principles to deliver meaningful service interactions. The position operates in a hybrid working model, requiring attendance at the Canary Wharf office once or twice a week.
Senior Service Design Lead - End-to-End CX employer: Nest Corporation
Contact Detail:
Nest Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Design Lead - End-to-End CX
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service design or customer experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your portfolio! When you get the chance to meet potential employers, bring along examples of your best work. Highlight projects where you've applied human-centred design principles to enhance customer interactions.
✨Tip Number 3
Prepare for interviews by researching the company’s current digital services. Think about how you can contribute to refining these services and improving the overall customer experience. Tailor your answers to show you understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Service Design Lead - End-to-End CX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Senior Service Design Lead role. Highlight your 10+ years in service and product design, especially in regulated environments, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background in human-centred design can enhance customer experience. Be genuine and let us see your passion for service design.
Showcase Your Portfolio: If you have a portfolio of your work, don’t forget to include it! We love seeing real examples of your design process and the impact of your projects. It helps us understand your approach and creativity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nest Corporation
✨Know Your Stuff
Make sure you brush up on your service and product design knowledge, especially in regulated environments. Be ready to discuss specific projects you've worked on and how you've applied human-centred design principles to enhance customer experience.
✨Showcase Collaboration Skills
Since the role involves working with diverse teams, prepare examples that highlight your collaboration skills. Think about times when you successfully worked with different departments or stakeholders to deliver a project.
✨Understand the Company’s Vision
Research the pension scheme provider and understand their mission and values. This will help you align your answers with their goals and demonstrate that you're genuinely interested in contributing to their success.
✨Prepare for Hybrid Working Questions
As the position requires hybrid working, be ready to discuss how you manage your time and productivity in a flexible work environment. Share strategies that have worked for you in the past to show you're adaptable and self-motivated.
