Member Proposition Manager

This role sits within the Member Propositions team – our daily mission is to develop digital propositions that enable members to make the right financial decisions for them, both in the short term to improve financial resilience and in the long term to support pensions saving. The Member Proposition Manager is a full-time role, reporting to the Head of Member Propositions & Acquisition. It leads the development of innovative, customer centric propositions from the Discovery phase to launch and then manages propositions in market to ensure they deliver against business case outcomes.

Skilled at working across all the phases of the proposition development lifecycle, the role will have the gravitas to work across a matrix of functions to deliver and run successful customer propositions. We are looking for an experienced individual that can really buy into what we are trying to deliver at Nest – enabling low to moderate income workers to achieve higher levels of financial resilience and plan for a more secure financial future.

• Applied experience in leading proposition development from Discovery through to launch and then ensuring that propositions meet their business case objectives post launch.
• A strong background in commissioning and analysing market insight to provide a sound basis for data‑driven proposition development.
• Applied experience of designing and running customer‑centric design sprints that deliver strong concepts, backed by customer testing.
• Strong background in commercial analysis with a good grasp of creating detailed financial business cases.
• Strong understanding of build/buy/partner analysis and leading procurement exercises to source strong partners for co‑development.
• Strong understanding of risk management within projects spanning from Discovery through to launch.
• Significant experience in developing propositions within the Financial Services sector or related sectors (e.g. telco, utilities).

Don’t worry if you think you don’t have all the key skills, it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Everyone’s personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):

• Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once–twice a week, or more, as required).
• Reduce or vary working hours.
• Reduce or vary the days worked.
• Work compressed hours.
• Job share.

Click here to see the benefits we offer at Nest. For more information about our recruitment process click here.

The Nest Experience (NX) directorate is responsible for developing and evolving the propositions for our customers whilst creating services and a set of experiences that differentiate us from other providers. This includes:

• Definition of our customer strategies.
• Developing, maintaining and evolving our customer value propositions.
• The brand and marketing of Nest to our customers.
• The design of the service experiences our customers enjoy across all channels.
• Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe.

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: careers@nestcorporation.org.uk.