At a Glance
- Tasks: Support large employer customers and ensure their satisfaction with Nest's services.
- Company: Join Nest, the UK's largest workplace pension scheme, committed to inclusivity.
- Benefits: Flexible working hours, generous training budget, and a supportive work environment.
- Other info: Embrace a hybrid working model with opportunities for personal growth.
- Why this job: Make a real impact in customer relationships while developing your skills in a dynamic team.
- Qualifications: Knowledge of pensions and payroll, plus strong relationship management skills.
The predicted salary is between 30000 - 40000 £ per year.
The Remote Account Managers form a vital part of Nest's Business to Business (B2B) Proposition team, acting as a first point of contact for a portfolio of our large employer customers. The role will offer a variety of activities in supporting the needs of your customers to ensure their retention and development with Nest. Utilising both online and remote techniques you will be expected to provide a high level of support and service to our customers, demonstrating both technical expertise and great relationship management skills.
The minimum criteria for this role are:
- Some auto enrolment, defined contribution and trust-based pensions knowledge plus an understanding of the payroll market and how it fits into NEST’s delivery model
- Skilled in relationship management, influencing outcomes and objection handling
- A clear view of the different types of customers Nest has, and different engagement approaches required for each, with experience within the Employer sector
- Ability to understand profitability models and how they relate to an account management framework
- Presentation skills and comfortable in front of audiences
Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.
Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):
- hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
- reduce or vary working hours
- reduce or vary the days worked
The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:
- Definition of our customer strategies
- Developing, maintaining and evolving our customer value propositions
- The brand and marketing of Nest to our customers
- The design of the service experience our customers enjoy across all channels
- Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe
Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.
Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.
If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].
Remote Account Manager (Employer) in London employer: Nest Corporation
Nest is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee growth and development. With flexible hybrid working arrangements based in Canary Wharf, London, employees benefit from a generous training budget and a commitment to diversity and inclusion, ensuring everyone can thrive while contributing to the largest workplace pension scheme in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager (Employer) in London
✨Tip Number 1
Get to know the company inside out! Research Nest's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your relationship management skills! Think of examples from your past experiences where you've successfully influenced outcomes or handled objections. Being able to share these stories will make you stand out during interviews.
✨Tip Number 3
Don’t shy away from showcasing your presentation skills! Whether it’s a virtual meeting or an in-person interview, be ready to present your ideas clearly and confidently. This is key for the Remote Account Manager role.
✨Tip Number 4
Apply through our website! We’re always on the lookout for potential, so even if you don’t tick every box, we encourage you to throw your hat in the ring. You never know what might happen!
We think you need these skills to ace Remote Account Manager (Employer) in London
Some tips for your application 🫡
Show Your Knowledge:Make sure to highlight any experience you have with auto enrolment, defined contribution, and trust-based pensions. We want to see that you understand the payroll market and how it fits into our delivery model.
Tailor Your Approach:Different customers require different engagement strategies. Use your application to demonstrate your understanding of this and share examples of how you've successfully managed relationships in the past.
Be Authentic:We value authenticity! Don’t be afraid to show your personality in your application. Let us know what makes you unique and how you can contribute to our inclusive culture at Nest.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nest Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of auto enrolment, defined contribution, and trust-based pensions. Understanding how the payroll market fits into Nest’s delivery model will give you a solid foundation to discuss during the interview.
✨Showcase Your Relationship Skills
Prepare examples that highlight your relationship management skills. Think about times when you've influenced outcomes or handled objections effectively. This will demonstrate your ability to connect with customers and manage their needs.
✨Tailor Your Approach
Familiarise yourself with the different types of customers Nest serves. Be ready to discuss how you would adapt your engagement strategies for each type. This shows that you understand the importance of personalised service in account management.
✨Practice Your Presentation Skills
Since you'll be comfortable in front of audiences, practice presenting your ideas clearly and confidently. You might even want to rehearse with a friend or record yourself to refine your delivery. This will help you stand out as a candidate who can communicate effectively.
