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- Tasks: Lead the onboarding experience for new pension members and enhance their understanding and confidence.
- Company: Join Nest, the UK's largest workplace pension scheme with a commitment to inclusivity.
- Benefits: Flexible working options, generous training budget, and a supportive work environment.
- Why this job: Shape first impressions and empower members in their financial journey from day one.
- Qualifications: Experience as a product owner in financial services and familiarity with design tools.
- Other info: Dynamic team focused on transforming customer experiences and launching innovative products.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a proactive Product Owner to lead the first six months of our member journey—the moment where understanding, confidence and long‑term engagement begin. As part of our Member Product team, you’ll own the onboarding experience for a wide range of members: those enrolling in a pension for the first time, returning customers, and people joining with pensions built up elsewhere. Your work will define how new members first understand who we are, what we offer and how to make the most of their pension from day one.
What you’ll lead
- Design an onboarding experience that ensures members clearly understand our service, value and their options.
- Help members feel confident about their retirement planning from the start.
- Guide members on what to consider and when as their needs evolve.
- Ensure members can easily find the tools, guidance and support we promise through our Brand.
Your goal is to set every member up for success—building clarity, trust and empowerment early in their journey.
Why this role matters
This is a rare opportunity to shape the first impression that defines a member’s entire relationship with us. By creating a smooth, engaging and informative start, you’ll help people feel supported from day one and confident in the decisions that shape their long‑term financial wellbeing.
If you’re passionate about crafting intuitive onboarding experiences and helping customers feel informed and empowered from the moment they join, this is the role for you.
The minimum criteria for this role are:
- Proven experience as a product owner within the pensions or wealth management sector or similar financial services area.
- Familiarity with digital product delivery, service design principles and user experience practices.
- Experience of design tools such as Figma, Adobe XD, Mira etc with design teams.
- Experience of product management tools – Jira, Trello or similar for backlog and sprint management.
Don’t worry if you think you don’t have all the key skills, it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.
Flexible and agile working
Everyone's personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):
- Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required).
- Reduce or vary working hours.
- Reduce or vary the days worked.
- Work compressed hours.
- Job share.
Organisational Overview
Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.
Diversity, Equity and Inclusion
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation.
Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.
Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact us.
Product Owner: Member Onboarding for Pensions in London employer: Nest Corporation
Contact Detail:
Nest Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner: Member Onboarding for Pensions in London
✨Tip Number 1
Network like a pro! Reach out to people in the pensions and financial services sector. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company inside out—know their values, mission, and recent news. We want to see you shine, so practice common interview questions and think about how your experience aligns with the role of Product Owner.
✨Tip Number 3
Show off your skills! If you’ve got experience with design tools like Figma or product management tools like Jira, bring that up in conversations. We love seeing candidates who can demonstrate their expertise and how they can contribute to our member onboarding experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for potential, so even if you don’t tick every box, we encourage you to throw your hat in the ring!
We think you need these skills to ace Product Owner: Member Onboarding for Pensions in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating engaging onboarding experiences! Share examples of how you've helped customers feel informed and empowered in previous roles. This will help us understand why you're the perfect fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your experience in the pensions or financial services sector. We want to see how your background aligns with our mission to support members from day one!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This will help us quickly see your potential!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Nest Corporation
✨Know Your Onboarding Experience
Familiarise yourself with the onboarding process for pensions. Understand how it impacts member engagement and retention. Be ready to discuss your ideas on creating a seamless experience that builds trust and confidence from day one.
✨Showcase Your Design Skills
Prepare to talk about your experience with design tools like Figma or Adobe XD. Bring examples of your work that demonstrate your ability to create intuitive user experiences. This will show that you can effectively collaborate with design teams.
✨Understand the Product Management Tools
Brush up on your knowledge of product management tools such as Jira or Trello. Be prepared to explain how you've used these tools in past roles to manage backlogs and sprints, showcasing your organisational skills.
✨Emphasise Your Passion for Customer Empowerment
Express your enthusiasm for helping customers feel informed and empowered. Share specific examples of how you've successfully engaged users in previous roles, highlighting your commitment to enhancing their financial wellbeing.