Martech Programme Manager (FTC) in London

Our new corporate strategy launched in 2025 sets out our clear ambition to be the best‑in‑class pension provider, delivering the best possible financial outcomes for our members to and through retirement. Underpinning this ambition is our aspiration to personalise customer experiences, making engagement easy and valuable for our members, and having a modern marketing technology that enables this is key to delivering this. The role is for a Martech Programme Manager – a pivotal role accountable for overseeing the planning and delivery of a complex programme of work covering the intersection of marketing, data and technology. The Programme Manager is accountable for ensuring the right priorities are delivered as outlined by the business sponsor and meet the needs of our customers and strategy.

Minimum Criteria

• Demonstrate high levels of experience in delivering large complex change initiatives and external supplier/service management capability, specifically in complex environments.
• 5+ years of experience in the delivery of marketing platforms with a sizeable customer base and understanding of marketing operations and dependencies.
• Previous hands‑on experience and proven success in onboarding, operating, and leveraging a Martech stack, along with deep experience of CRM, CDP, ESP, DMP, CMS, decisioning, analytics, and experience running vendor evaluations, RFPs and contract negotiations.
• A track record of leading cross‑functional teams and influencing at senior levels, bringing together Marketing, Martech, Data Science, Technology and agency partners.
• Leadership experience in managing within a commercial, enterprise‑wide context.
• Experience of leading complex delivery in cross‑functional internal and external environments and stakeholder management at all levels.
• Experience of managing governance forums.
• Ability to shape new ways of working in the delivery of change across functional teams and with our scheme administration provider TCS.
• Understanding and experience in project management methodologies and tools.

Flexible and agile working

Everyone's personal situation is different. Hybrid of office (Canary Wharf, London) and home working – an expectation to attend the office once, twice a week, or more, as required. Reduce or vary working hours. Reduce or vary the days worked. Work compressed hours. Job share.

Directorate/Department Overview

The Nest Service and Experience Change Programme team is part of the Services and Solutions directorate with responsibilities covering technology, change management, operations, data, analytics and customer insights. The team is responsible for delivering scheme‑related change by ensuring technology, service, organisational and operational change is implemented in a controlled, timely and commercial manner.

Responsibilities

• Programme & Project Delivery
• Programme & Project Planning and Tracking
• Governance & Reporting
• Issue and Risk Management
• Quality Assurance
• Configuration Management

Organisational Overview

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK a place to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles and we particularly encourage applications from Black, Asian and minority ethnicity, LGBTQ+, and disabled candidates. We are determined to ensure that no applicant or employee receives less favourable treatment because of age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion, belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria, however, circumstances may arise where this is not possible due to the volume of applications.

Application Process

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty sending your application or need the application pack in an alternative format, or require any reasonable adjustments, please contact.