Business Management Specialist - Services and Solutions in London

In this role, you'll help shape and establish a brand-new Business Management function within Nest's Services and Solutions (SaS) directorate. Working at the heart of a newly formed team, you'll play a key role in helping the directorate plan, prioritise, report and operate effectively, providing the insight, coordination and structure that enables senior leaders to make informed decisions and deliver.

Day-to-day, you'll support coordinating business planning, budgeting, resource management, performance reporting, governance activities and communications, ensuring the leadership team has timely and accurate insights to support decision making and that SaS operates smoothly and consistently. You'll build strong relationships across SaS and the wider organisation, bringing together information, tracking progress and helping to turn strategic priorities into practical outcomes. Unlike many business management roles, this is not about maintaining established processes. You'll have the opportunity to help design and embed new ways of working, influence how the function develops and contribute to building a strong "one team" culture across SaS. As the function develops, you'll gain the opportunity to broaden your skills and develop towards deputising for the Business Manager in selected forums and activities.

This role is ideal for someone who enjoys working in a fast-paced environment, is comfortable with ambiguity, and thrives on solving problems, creating order, building relationships and making things happen. If you're naturally proactive, curious and motivated by the opportunity to help build something new, this is a chance to have a real impact from day one.

The minimum criteria for this role are:

• Ability to solve problems
• Strong communication skills, able to work with a range of stakeholders and confident to contribute views and influence senior stakeholders (SaS Leadership level)
• Highly organised with strong attention to detail
• Proactive and reliable, with a pragmatic ‘gets it done’ mindset
• Ability to manage multiple priorities in a fast-paced environment while maintaining high-quality and accurate outputs and delivering to deadlines
• Collaborative and team-oriented approach, able to build a network of relationships to support delivery

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required), reduce or vary working hours, reduce or vary the days worked, work compressed hours, job share.

Directorate/Department Overview: Services and Solutions (SaS) is a newly formed directorate that brings together Nest's operational delivery, technology, data and change capabilities to deliver reliable, member focused services at scale. SaS has accountability for the delivery of Nest's member services through our strategic partners, managing the supplier relationship, monitoring performance and driving continuous improvement to provide a reliable cost-effective member service.

Alongside member service delivery, SaS provides enterprise-wide services across technology, data and change, delivering the platforms, services and change management activity that support Nest's long-term strategy. Working closely with internal teams and external partners, the directorate focuses on operational excellence, resilience, innovation and continuous improvement, ensuring services remain compliant, efficient and secure for good member outcomes.

Organisational Overview: Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].