At a Glance
- Tasks: Join our team to shape and improve member experiences in pensions.
- Company: Nest, the UK's largest workplace pension scheme, committed to inclusivity.
- Benefits: Flexible working hours, hybrid options, and a supportive learning environment.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on people's financial futures while growing your skills.
- Qualifications: Experience in business analysis and strong pensions knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
You’ll be a key member of our Member (B2C) product team, working closely with product, design, senior stakeholders and our delivery partner to shape and evolve complex products and services. We’re looking for an experienced Business Analyst who brings strong pensions knowledge, exceptional attention to detail and well‑honed critical thinking skills, and who is confident operating at both a strategic and delivery level.
You’ll be responsible for the definition and documentation of clear functional and non‑functional requirements, end‑to‑end customer journey mapping, and proactively identify pain points and opportunities to improve the member experience. You’ll translate business and proposition‑level needs into robust, customer‑centred solutions, influencing decision‑making, supporting new proposition development, and driving continuous improvement across our existing products and services — always keeping our members at the heart of everything you do.
The minimum criteria for this role are:
- Proven experience operating as a business analyst
- Strong pensions knowledge
- Strong demonstrable experience in occupational/defined contribution pension environment
- Demonstrate various business analyst techniques
- Awareness of risk management
- Experience of working in multi-disciplinary teams
- Detail oriented but able to step back and consider bigger picture
Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):
- hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
- reduce or vary working hours
- reduce or vary the days worked
- work compressed hours
- job share
The Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups—members, employer providers, and distribution partners—through various channels. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock-ups help us test ideas and refine experiences, while data guides our decisions and solution design.
We focus on delivering meaningful, easy-to-use experiences for our members, employers, and partners—driven by a product-led mindset. Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business.
Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.
Business Analyst (Pensions) in London employer: Nest Corporation
At Nest, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the vibrant Canary Wharf, London, our hybrid working model allows for flexibility, ensuring that you can balance your professional and personal life while contributing to meaningful projects that enhance member experiences. With a commitment to diversity and continuous improvement, we empower our employees to thrive in their roles and make a real impact in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Pensions) in London
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry, especially those who work at Nest or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding the key challenges in the pensions sector. Brush up on your knowledge of customer experience and how it relates to business analysis. This will show you're not just a candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you can demonstrate your critical thinking and attention to detail. Being able to articulate how you’ve tackled challenges in the past will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love spotting potential, so even if you don’t tick every box, go for it!
We think you need these skills to ace Business Analyst (Pensions) in London
Some tips for your application 🫡
Show Off Your Pensions Knowledge:Make sure to highlight your experience in the pensions sector. We want to see how your background aligns with our needs, so don’t hold back on sharing relevant projects or roles you've had!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your documents before hitting send.
Connect the Dots:When describing your past experiences, link them back to the skills we’re looking for. Show us how your critical thinking and problem-solving abilities have made a difference in previous roles—this will really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nest Corporation
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the different types of pension schemes, especially occupational and defined contribution ones, as this will be crucial in demonstrating your expertise and confidence during discussions.
✨Master the Customer Journey
Be prepared to discuss end-to-end customer journey mapping. Think about how you can identify pain points and opportunities for improvement in the member experience. Bring examples from your past work where you've successfully enhanced customer journeys.
✨Showcase Your Analytical Skills
During the interview, highlight your critical thinking and analytical skills. Be ready to explain how you've used various business analyst techniques in previous roles to define clear functional and non-functional requirements. This will show that you can operate at both strategic and delivery levels.
✨Emphasise Team Collaboration
Since you'll be working in multi-disciplinary teams, share experiences that showcase your ability to collaborate effectively. Discuss how you've influenced decision-making and supported new proposition development in past roles, keeping the member experience at the forefront.
