At a Glance
- Tasks: Join our team to shape and improve member experiences in pensions.
- Company: Nest, the UK's largest workplace pension scheme, committed to inclusivity.
- Benefits: Flexible working hours, hybrid options, and a supportive learning environment.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on people's financial futures while growing your skills.
- Qualifications: Experience as a business analyst with strong pensions knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
Role Overview
You’ll be a key member of our Member (B2C) product team, working closely with product, design, senior stakeholders and our delivery partner to shape and evolve complex products and services. We’re looking for an experienced Business Analyst who brings strong pensions knowledge, exceptional attention to detail and well‑honed critical thinking skills, and who is confident operating at both a strategic and delivery level.
You’ll be responsible for the definition and documentation of clear functional and non‑functional requirements, end‑to‑end customer journey mapping, and proactively identify pain points and opportunities to improve the member experience. You’ll translate business and proposition‑level needs into robust, customer‑centred solutions, influencing decision‑making, supporting new proposition development, and driving continuous improvement across our existing products and services – always keeping our members at the heart of everything you do.
Minimum Criteria
- Proven experience operating as a business analyst
- Strong pensions knowledge
- Strong demonstrable experience in occupational/defined contribution pension environment
- Demonstrate various business analyst techniques
- Awareness of risk management
- Experience of working in multi‑disciplinary teams
- Detail oriented but able to step back and consider bigger picture
Flexible and Agile Working
Everyone’s personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):
- Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once – twice a week, or more, as required)
- Reduce or vary working hours
- Reduce or vary the days worked
- Work compressed hours
- Job share
Directorate/Department Overview
The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking, and business insight. We’re responsible for shaping the experience across all customer groups – members, employer providers, and distribution partners – through various channels. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design.
We have three teams within the Customer Experience team split across two product teams and a service design team. The product teams own the development of products and services in two key domains; our member (B2C) and employer & third‑party connectors e.g., accounting, payroll providers through a B2B channel. Product Owners lead teams in these domains, prioritising features and owning the product roadmap. Our service design team supports both product teams with design, and evolution of our service design and driving our continuous evolution of our experience design. Business analysts define requirements and identify opportunities to improve. We focus on delivering meaningful, easy‑to‑use experiences for our members, employers, and partners – driven by a product‑led mindset.
Organisational Overview
Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.
Diversity, Equity and Inclusion
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria.
Business Analyst (Pensions) employer: Nest Corporation
At Nest, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the vibrant Canary Wharf, London, our hybrid working model allows for flexibility while fostering collaboration within our multi-disciplinary teams. With a strong commitment to diversity and continuous improvement, we empower our employees to make meaningful contributions to our members' experiences, ensuring a rewarding and fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Pensions)
✨Tip Number 1
Network like a pro! Reach out to folks in the pensions industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your pensions knowledge and business analysis techniques. Think about real-life examples where you've made an impact, especially in multi-disciplinary teams. We want to see how you can translate your experience into solutions that improve member experiences.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your enthusiasm can set you apart from the crowd. Plus, it shows you're genuinely interested in the role and the company.
✨Tip Number 4
Check out our website for more opportunities and resources. We’re all about spotting potential, so even if you don’t tick every box, we encourage you to throw your hat in the ring. You might just surprise us!
We think you need these skills to ace Business Analyst (Pensions)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your pensions knowledge and any relevant experience that aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work to show how you've used business analysis techniques and improved customer experiences. This helps us see your critical thinking in action.
Be Detail-Oriented:Pay attention to the details in your application. Spelling mistakes or vague descriptions can be a red flag. We’re looking for someone who can define clear requirements, so let’s see that attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team at Nest!
How to prepare for a job interview at Nest Corporation
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the different types of pension schemes, especially occupational and defined contribution ones, as this will be crucial in demonstrating your expertise and confidence during discussions.
✨Master the Customer Journey
Be prepared to discuss how you would map out the end-to-end customer journey. Think about potential pain points and how you can improve the member experience. Having specific examples ready will show that you can think critically and strategically.
✨Showcase Your Attention to Detail
As a Business Analyst, attention to detail is key. Bring examples of how you've documented functional and non-functional requirements in the past. This will help illustrate your ability to translate complex needs into clear, actionable insights.
✨Emphasise Team Collaboration
Highlight your experience working in multi-disciplinary teams. Be ready to share examples of how you've collaborated with product owners, designers, and stakeholders to drive continuous improvement. This will demonstrate your ability to work effectively within a team environment.
