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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Nessa & Yasmin, a modern British and Middle Eastern restaurant with character and charm.
- Benefits: Free meals on shift, discounts for family and friends, and your birthday off!
- Other info: Flexible hours in a fast-paced environment with opportunities for personal growth.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Proven leadership experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Nessa & Yasmin
A modern British restaurant and bar rooted in character and charm, Nessa brings together nostalgic dishes and contemporary flair in the heart of Soho. Designed for conversation, it’s a space that invites long lunches and spontaneous evenings. Yasmin, nestled among Soho's rooftops on the corner of Brewer and Warwick Street, is an intimate Middle Eastern restaurant, bar, and terrace with panoramic city views. It's a suntrap ideal for leisurely lunches, sundown cocktails, late-night dining and revelry. We serve seasonal Middle Eastern sharing plates, boast an extensive wine list, and offer lively cocktails, ensuring an unforgettable experience, day or night.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands‑on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast‑paced, high‑pressure environment.
- Flexibility to work early mornings, weekends, and holidays as required.
What We Can Offer You
- Free meals on shift and discounts for you, family and friends.
- Your birthday off!
- Healthcare and wellbeing support.
Compensation: Competitive salary
Floor Manager in City of Westminster employer: Nessa Soho
Contact Detail:
Nessa Soho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in City of Westminster
✨Tip Number 1
Get to know the restaurant scene in Soho! Visit Nessa and Yasmin, soak up the atmosphere, and chat with the staff. This will give you a feel for the vibe and help you connect with the team during your interview.
✨Tip Number 2
Show off your leadership skills! When you’re chatting with us, share specific examples of how you've motivated teams in the past. We love hearing about your hands-on approach and how you’ve handled busy service times.
✨Tip Number 3
Be ready to discuss guest experiences! Think of times when you’ve turned a complaint into a positive outcome. We want to see your passion for creating memorable moments for guests, so come prepared with stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Nessa and Yasmin.
We think you need these skills to ace Floor Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for high-end service and creating memorable guest experiences. We want to see what makes you tick!
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience in hospitality and any relevant skills that match the job description. We appreciate a personal touch that shows you've done your homework!
Be Personable: Since we’re all about people at Nessa & Yasmin, make your application personable. Use a friendly tone and don’t be afraid to inject a bit of your personality into your cover letter. We want to get to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and ensures it lands in the right hands. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nessa Soho
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Nessa & Yasmin. Check out their menus, understand their vibe, and know what makes them unique. This will not only impress your interviewers but also help you articulate how you can contribute to their team culture.
✨Showcase Your People Skills
As a Floor Manager, being a people person is key. Prepare examples of how you've successfully led teams or handled guest interactions in the past. Think about times when you’ve turned a complaint into a positive experience – this will demonstrate your ability to handle pressure and maintain high service standards.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that highlight your love for creating memorable experiences for guests. This could be anything from a successful event you managed to a time you went above and beyond for a customer.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a busy shift. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure exceptional service under pressure.