At a Glance
- Tasks: Oversee service operations and ensure customer satisfaction across key accounts.
- Company: Ness Group, a dynamic company based in London.
- Benefits: Opportunities for advancement and exposure to global services.
- Other info: Join a collaborative team with a focus on service quality.
- Why this job: Build strong relationships and drive continuous improvement in a global setting.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Ness Group in London is seeking a Service Delivery Manager to oversee service operations and maintain customer satisfaction across key accounts. You will build strong relationships with internal clients, coordinate with project teams, drive continuous improvement, capture requirements and SLAs, manage escalations, and report on service quality and major incidents to stakeholders.
This role offers exposure to global ratings services and corporate services, with opportunities for advancement.
Global Service Delivery & Stakeholder Lead in London employer: Ness Group
Ness Group is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a Service Delivery Manager, you will benefit from a culture that prioritises employee growth, providing ample opportunities for advancement while working on impactful global projects. With a strong focus on customer satisfaction and continuous improvement, you'll be part of a team that values your contributions and fosters meaningful relationships with stakeholders.
