At a Glance
- Tasks: Ensure smooth service operations and maintain high client satisfaction.
- Company: Join a leading tech company that values innovation and teamwork.
- Benefits: Attractive compensation, bonuses, training, and social activities.
- Other info: Diverse and inclusive work culture with great career growth.
- Why this job: Make a real impact by bridging technology and client needs.
- Qualifications: Experience in stakeholder management and service delivery.
The predicted salary is between 50000 - 60000 £ per year.
We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.
Requirements and responsibilities
The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.
What you’ll do
- Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust and communication.
- Relationship Management: They handle client relationships, coordinate with project teams where needed, and work with technology services.
- Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery. Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval. Reporting service quality through frequent dialogues and connect with Ratings Technology and Business stakeholders through feedforward control. Addressing escalations and improving the services through strategical initiatives. Reviewing, planning, and communicating projects/services that may impact delivery of services to end users. When necessary, assist in capturing right details and actions with proper closure of incidents/problem tasks. Providing periodic major incident metrics reports to the stakeholders.
What you’ll bring
Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives. Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills. Let’s meet and you may just be the right candidate for one of our roles. At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.
Service Delivery Manager (UK) employer: Ness Digital Engineering
Ness Digital Engineering is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant environment, we provide our team with opportunities for professional development, competitive benefits, and the chance to make a meaningful impact on global service delivery. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations.
