At a Glance
- Tasks: Ensure smooth service operations and maintain high customer satisfaction.
- Company: Join a leading tech company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, training opportunities, bonuses, and social activities.
- Other info: Diverse and inclusive work culture with great career growth potential.
- Why this job: Make a real impact by bridging technology and client needs.
- Qualifications: Experience in stakeholder management and service delivery.
The predicted salary is between 50000 - 60000 £ per year.
Why Ness
We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.
Requirements and responsibilities
The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.
What you’ll do
- Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust and communication.
- Relationship Management: They handle client relationships, coordinate with project teams where needed, and work with technology services.
- Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery.
- Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval.
- Reporting Service quality through frequent dialogues and connect with Ratings Technology and Business stakeholders through feedforward control.
- Addressing escalations and improving the services through strategical initiatives.
- Reviewing, planning, and communicating projects/services that may impact delivery of services to end users.
- When necessary, assist in capturing right details and actions with proper closure of incidents/problem tasks.
- Providing periodic major incident metrics reports to the stakeholders.
What you’ll bring
- Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives.
- Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
Not checking every single requirement? If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills. Let’s meet and you may just be the right candidate for one of our roles.
At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.
Service Delivery Manager (UK) in London employer: Ness Digital Engineering
At Ness Digital Engineering, we pride ourselves on fostering a vibrant work culture that values diversity, inclusion, and authenticity. As a Service Delivery Manager, you will not only engage with cutting-edge technology but also enjoy extensive career growth opportunities through training and certifications, alongside competitive compensation and social activities that enhance team bonding. Join us in our mission to deliver exceptional service while being part of a supportive and innovative environment that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ness Digital Engineering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ness Digital Engineering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ness Digital Engineering:Your cover letter is your chance to shine! Tell us why you want to work at Ness Digital Engineering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ness Digital Engineering!
How to prepare for a job interview at Ness Digital Engineering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
