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- Tasks: Engage customers with unique coffee experiences and expert product knowledge.
- Company: Join Nespresso, a leader in luxury coffee and sustainability.
- Benefits: Competitive salary, bonus, generous holiday, and a complimentary coffee machine.
- Why this job: Be a brand ambassador and inspire others with your passion for coffee.
- Qualifications: Exceptional customer service skills and a love for coffee.
- Other info: Great training and career development opportunities in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting brand new position coming to Nespresso where your creativity and passion for storytelling can shine through. We’re looking for an inspiring and knowledgeable Boutique Coffee Expert (Coffee Bard) to take our customers on a tantalising taste-bud coffee experience. You will act as a true Nespresso brand ambassador, providing tastings, theatrical product demonstrations and continuously elevating the customer experience through inspiring our customers to explore the world of coffee.
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to reducing, reusing and recycling: making coffee a force for good.
A day in the life of a Boutique Coffee Expert includes:
- Using storytelling and theatre to engage customers in a tasteful and unique coffee experience, adapting to the customer's needs ensuring every customer interaction is elevated.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services, and sustainability commitments.
- Ensuring exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day-to-day operations of the Boutique.
What will make you a successful Boutique Coffee Expert?
- As the ultimate Nespresso Ambassador and coffee enthusiast, you will inspire customers to explore their options for a tailormade coffee experience.
- You will exceed the expectations of every customer and have the expertise to provide a taste of luxury.
- You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
- A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
- You’ll have a passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
- Can demonstrate an understanding of effective team coaching and training and providing feedback.
- Maintain and support a positive and collaborative team culture.
What we’ll offer you:
- First-class training and great career development opportunities.
- A Competitive Pension.
- Up to 10% bonus.
- 25 days holiday + bank holidays.
- A complimentary Nespresso Coffee Machine.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Boutique Coffee Expert in Edinburgh employer: Nespresso
Contact Detail:
Nespresso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Coffee Expert in Edinburgh
✨Tip Number 1
Get to know Nespresso inside out! Familiarise yourself with their products, sustainability efforts, and brand story. When you walk into that interview, you want to sound like a true coffee connoisseur who’s ready to share the Nespresso experience with customers.
✨Tip Number 2
Show off your storytelling skills! Think about how you can engage customers through your passion for coffee. Prepare a few anecdotes or experiences that highlight your ability to create memorable moments for customers – it’s all about making that connection!
✨Tip Number 3
Practice your customer service scenarios. Be ready to demonstrate how you would handle different customer interactions, especially tricky ones. Nespresso values exceptional service, so showing you can elevate the customer experience will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nespresso family and ready to embark on this exciting journey with us.
We think you need these skills to ace Boutique Coffee Expert in Edinburgh
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share your personal experiences with coffee and how they inspire you to create amazing customer experiences. We want to see that enthusiasm!
Be Creative in Your Storytelling: Since this role is all about storytelling, don’t be afraid to get a bit theatrical in your application. Use engaging language and vivid descriptions to paint a picture of how you would elevate the customer experience at Nespresso.
Highlight Your Customer Service Skills: Make sure to showcase your exceptional customer service skills in your application. Give examples of how you've gone above and beyond for customers in the past, as we’re looking for someone who can truly inspire and connect with our clientele.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our Nespresso story!
How to prepare for a job interview at Nespresso
✨Know Your Coffee
Dive deep into the world of coffee before your interview. Familiarise yourself with Nespresso's products, sustainability efforts, and the unique selling points of their coffee. Being able to discuss specific blends or brewing methods will show your passion and expertise.
✨Master the Art of Storytelling
Since this role involves engaging customers through storytelling, think about how you can weave narratives around coffee experiences. Prepare a few anecdotes that highlight your previous customer interactions or how you've created memorable experiences in the past.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've exceeded customer expectations in previous roles. Think of situations where you resolved complaints or turned a negative experience into a positive one. This will demonstrate your ability to embody the Nespresso brand ambassador spirit.
✨Emphasise Team Collaboration
Nespresso values a positive team culture, so be prepared to discuss how you've contributed to team success in the past. Share experiences where you've coached or trained others, and how you fostered collaboration within your team.
