At a Glance
- Tasks: Welcome and assist students, staff, and visitors while managing reception duties.
- Company: Join Nescot, a supportive college with a 'Good' Ofsted rating.
- Benefits: Enjoy 25 days annual leave, free parking, and discounted gym access.
- Other info: Work in an inclusive environment with opportunities for personal growth.
- Why this job: Be the friendly face of the college and make a positive impact daily.
- Qualifications: Customer service experience and excellent communication skills are essential.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
What we are looking for:
- Enthusiastic and positive individual
- Experience of providing excellent customer service
- Outstanding communication skills
- The ability to use your own initiative and multitask whilst remaining calm and flexible
Duties/responsibilities:
- Welcome and assist students, staff and visitors at main Reception
- Manage a wide range of reception and administrative duties, including answering the switchboard and transferring calls
- Provide support for events and event registration
- Work closely with the Estates and Security Teams.
Benefits:
- 25 days annual leave
- 5-minute walk from Ewell East Station
- Free parking on-site
- A discounted on-site gym, sports hall, fitness classes, osteopathy and day nursery
- A discounted on-site Starbucks
- Free online qualifications
Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. Safeguarding arrangements are “effective” with regular training for staff, and leaders have in place “an effective policy for safer recruitment.”
At Nescot, we’re proud of our inclusive culture and we welcome all applications. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions. This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus.
Closing date is 2nd July 2026. Interviews date is 7th July 2026.
Executive Assistant - Receptionist employer: NESCOT
Nescot is an excellent employer, offering a vibrant and inclusive work culture where staff are valued and supported. With generous benefits such as 25 days of annual leave, on-site amenities including a gym and Starbucks, and opportunities for professional growth through free online qualifications, employees can thrive both personally and professionally in a dynamic educational environment just a short walk from Ewell East Station.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant - Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NESCOT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NESCOT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Assistant - Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NESCOT:Your cover letter is your chance to shine! Tell us why you want to work at NESCOT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NESCOT!
How to prepare for a job interview at NESCOT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
