At a Glance
- Tasks: Support and optimise IT/OT systems in a cutting-edge manufacturing environment.
- Company: Join a leading company with a state-of-the-art additive manufacturing facility.
- Benefits: Long-term contract, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on cybersecurity and innovation.
- Why this job: Be part of a dynamic team driving digital transformation in manufacturing.
- Qualifications: Degree in IT or Engineering and some tech support experience required.
The predicted salary is between 30000 - 40000 € per year.
NES Fircroft are currently recruiting for a Manufacturing Technician for our client, who have a state‑of‑the‑art additive manufacturing facility in Worcester.
Location: Worcester
Duration: 6‑month rolling contract (long‑term work)
Role Purpose
The Manufacturing IT/OT Support Technician ensures the quality of technology delivery to critical manufacturing operations in Worcester. This role supports secure, efficient, and standardised digital operations across production systems, contributing to both local and global digitalisation initiatives. The role will support the convergence and development of the location's IT/OT network infrastructure and requires a strong industrial cybersecurity focus, ensuring alignment with corporate security standards and safeguarding production systems from cyber threats. As part of a small, agile team, the technician will engage in a balanced mix of independent and collaborative work to deliver high‑quality digital services and secure connectivity to production areas. The technician will also provide support to the existing IT Technical User Support technician.
Key Responsibilities
- Operational Support & Optimization
- Provide hands‑on support for IT/OT systems in the manufacturing environment.
- Collaborate with engineering, operations, and maintenance teams to maximise equipment uptime and throughput.
- Support local and global manufacturing software solutions.
- Support IT Technical User Support activities including providing holiday cover.
- Project Implementation
- Assist in the local implementation of IT/OT projects.
- Ensure compliance with global standards such as ISO/IEC 27001 and IEC 62443.
- Implement and maintain hardware/software standards for the production areas.
- Network & Asset Management
- Set up and maintain secure network connectivity for OT hardware and external vendor equipment.
- Contribute detailed documentation of local network architecture.
- Manage local OT assets and support IT business continuity planning, including disaster recovery.
- Collaboration & Communication
- Serve as a technical liaison between IT, OT, engineering and business teams.
- Participate in global Manufacturing IT/OT community initiatives to standardise services.
- Ensure high‑quality service delivery through measurable productivity and security metrics.
- Cybersecurity
- Implement and maintain secure and resilient operations of IT and OT systems within the factory environment.
- Coordinate with global cybersecurity teams and local stakeholders to implement, monitor, and improve cybersecurity measures.
- Collaborate with engineering, operations and maintenance teams to ensure secure system configurations and patch management.
- Support the onboarding of new digital assets, ensuring compliance with cybersecurity requirements from day one.
Skills & Qualifications
Required
- Degree in Information Technology, Engineering, or a related field.
- Some experience in a technology support role, ideally with experience in industrial manufacturing OT environments.
- Foundational knowledge of IT networking principles.
- Strong communication and stakeholder engagement skills.
- Familiarity with cybersecurity frameworks and industrial cybersecurity standards.
- Effective time management and problem‑solving abilities with an entrepreneurial mindset.
- Ability to work independently and collaboratively within a team.
Preferred
- Experience with IIoT machine connectivity (e.g., OPC UA) and cloud platforms like AWS Connected Factory.
- Familiarity with OT hardware such as PLCs, HMIs, and sensors.
Manufacturing IT/OT Support Technician in Worcester employer: NES Group Ltd
At our state-of-the-art additive manufacturing facility in Worcester, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. As a Manufacturing IT/OT Support Technician, you will benefit from long-term contract stability, opportunities for professional growth, and the chance to contribute to cutting-edge digitalisation initiatives while working alongside a dedicated team committed to excellence and cybersecurity. Join us to be part of a forward-thinking company that values your expertise and supports your career development in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing IT/OT Support Technician in Worcester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with IT/OT systems can really set you apart from other candidates.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like our client in Worcester. Express your interest and ask about potential opportunities – it shows initiative!
✨Tip Number 4
Prepare for the interview by brushing up on your knowledge of cybersecurity frameworks and IT networking principles. Be ready to discuss how you can contribute to secure and efficient operations in a manufacturing environment. And remember, apply through our website for the best chance!
We think you need these skills to ace Manufacturing IT/OT Support Technician in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Manufacturing IT/OT Support Technician role. Highlight relevant experience in technology support, especially in industrial manufacturing environments, and don’t forget to mention any cybersecurity knowledge you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for digital operations and how your skills align with the key responsibilities outlined in the job description.
Showcase Your Skills:In your application, be sure to showcase your communication and stakeholder engagement skills. We love candidates who can work well both independently and as part of a team, so give examples of how you've done this in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Worcester. We can’t wait to see what you bring to the table!
How to prepare for a job interview at NES Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT/OT systems, especially in a manufacturing context. Be ready to discuss specific technologies you've worked with, like PLCs or HMIs, and how they relate to cybersecurity measures.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you optimised processes or resolved technical issues, as this will demonstrate your ability to contribute to operational support and optimisation.
✨Understand Cybersecurity Standards
Familiarise yourself with key cybersecurity frameworks like ISO/IEC 27001 and IEC 62443. Be prepared to discuss how you would implement and maintain secure operations within the factory environment, as this is crucial for the role.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so highlight your experience in collaborative environments. Share instances where you've successfully liaised between IT, engineering, and operations to achieve common goals.
