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- Tasks: Install, service, and maintain electrical and mechanical systems with a focus on customer satisfaction.
- Company: Join a dynamic service company committed to excellence and professional growth.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real difference by providing top-notch service and improving customer experiences.
- Qualifications: Electrical qualification and strong problem-solving skills required.
- Other info: Opportunity for career advancement and continuous learning in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client is currently hiring a Service Engineer. The individual is responsible for carrying out installation, service and maintenance activities including reactive breakdowns as set out by the Service Manager. These activities are to be carried out in a safe, timely, courteous, and professional manner. To engage in daily dialog with departmental managers, other colleagues and customers regarding activities completed or pending. To engage with our customers in a polite and concise manner whilst carrying out your work on their premises. Actively contribute to improve working practices, product improvement, safety methodology, apprentice training. You should always present yourself in a professional manner and promote the required business standards regarding company image, vehicle presentation and the wearing of corporate clothing/PPE. The role may include working away from home and flexibility is necessary to meet our customer obligations with adequate notice. In some instances, this may not be possible, but the business will attempt to provide as much notice as possible.
Key Tasks
- Carry out site specific risk Assessment and deliver a high standard of workmanship and service.
- Follow method statement and ensure all forms are completed with all relevant information including photographs, without exception.
- Debrief customer on work completed, discuss any advisory works recommended and obtain a customer signature on your worksheet.
- Present the correct company image by maintaining/cleaning the service van, keep it properly stocked with materials and by wearing company workwear.
- Contribute towards a tidy workshop, adhere to health and safety policies and housekeeping standards.
- Good professional approach in assessing and identifying faults or scope and repair or install as necessary.
- Be customer focussed and aim to provide the 'best service' and best quality of work.
- Communicate with the line manager at the end of each service call and in particular at the end of each working day.
- Encourage Improvements on Health and Safety and safe systems of work.
- When identified pass feedback to any sales potential to your line manager who in turn will pass it on to the Sales Department.
- Adhere to QS Procedures and suggest any improvements.
- Be prepared to participate in any formal or informal training which contribute to your continued professional development.
- A service company is expected to deliver service out with normal working hours, provide the required flexibility to make yourself available, if possible, should the need arise, this extends to the on-call Rota, details can be found in your employee Handbook.
- Demonstrate a willingness to work efficiently, learn and improve your skills.
- Do not carry out any work activities if you are not sufficiently competent to complete, discuss your concerns with departmental Managers.
Performance Measures
- Regular appraisals by line manager.
- Completion of allocated training to a good standard.
- Flexibility of working pattern, availability for work out with standard hours.
- Attitude to work activities.
- Attitude towards colleagues and company.
- Team working involvement.
- Professionalism to clients and company.
- Time keeping and availability for work.
- Proper completion of worksheets in particular customer sign off and indicating work in progress or complete.
- Timesheets to be completed accurately with vehicle checks and signed, these should be forwarded to departmental managers first thing Monday morning.
- Clean and professional company image should be delivered always including vehicle.
- Expected standard of workmanship without the need for follow up visits at the company's expense.
Key skills
- General Engineering.
- Electrical Qualification / Industry Knowledge.
- Fault finding and repairs.
- Safe electrical working, safe isolation.
- Communication with colleagues and customers.
- Proactive use of training material and O&M manuals to assist you with your tasks.
- Following the company's health & safety policies and your individual responsibility and its effect on others in the work environment.
- Willingness to learn new skills.
- Time keeping and flexibility on working out with standard hours.
- Work well with your colleagues, share information and be willing to support your team and listen to feedback good or otherwise.
Service Engineer - Electrical/Mechanical employer: NES Group Ltd
Contact Detail:
NES Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Electrical/Mechanical
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your work or any relevant certifications to interviews. This not only demonstrates your expertise but also gives you a chance to discuss your achievements in detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Engineer - Electrical/Mechanical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your electrical and mechanical skills, relevant qualifications, and any experience that showcases your ability to handle installations and maintenance work. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences align with our expectations. Be sure to mention your commitment to safety and professionalism, as these are key for us.
Showcase Your Communication Skills: Since you'll be engaging with customers and colleagues, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a past role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NES Group Ltd
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge. Be ready to discuss specific projects or experiences where you've successfully diagnosed and repaired faults. This shows you're not just familiar with the theory but can apply it in real-world situations.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you communicated effectively with clients or resolved their issues promptly. This will highlight your customer-focused approach.
✨Demonstrate Safety Awareness
Safety is key in this role, so be prepared to talk about your understanding of health and safety policies. You might want to mention any specific training you've had or how you've implemented safe working practices in previous jobs. This will show that you take safety seriously.
✨Be Ready for Flexibility Questions
Given the nature of the job, flexibility is crucial. Be honest about your availability and willingness to work outside standard hours. You could also share examples of how you've adapted to changing schedules or unexpected challenges in the past, which will demonstrate your commitment to meeting customer needs.
