At a Glance
- Tasks: Manage customer orders, resolve queries, and ensure top-notch service throughout the order lifecycle.
- Company: Join a globally recognised and innovative organisation with a diverse team.
- Benefits: Earn £15.00 - £17.00 per hour plus 33 days of holiday.
- Other info: Hybrid working after training with opportunities to develop systems and reporting skills.
- Why this job: Combine customer service, administration, and sales support in a dynamic role.
- Qualifications: Experience in customer service or sales support; strong Microsoft Office skills required.
The predicted salary is between 17 - 17 £ per hour.
Location: Leeds LS27
Rate: £15.00 - £17.00 per hour + holidays (33 days – 25 days + 8 BH)
Duration: 6 – 12 months
Our client is seeking a pro-active Customer Support & Sales data specialist - Hybrid working once trained.
Are you a highly organised customer service professional with strong systems knowledge and a passion for delivering exceptional customer experiences? We are looking for a Customer Service & Sales Support Specialist to join a small successful team. This is a varied role where you will work supporting customers throughout the entire order lifecycle, from quotation and order placement through to delivery and after-sales support.
The Role
As a key member of the Customer Support team, you will be responsible for managing customer accounts, processing orders, resolving queries, and ensuring customers receive a first-class service at every stage of their journey. You will act as the primary internal contact for customer account enquiries, working closely with Sales, Supply Chain, Operations, After-Sales Service and Spare Parts teams to ensure issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer orders from receipt through to delivery.
- Process credits, debits and customer account amendments.
- Maintain and update customer master data records.
- Monitor customer credit limits in line with company procedures.
- Prepare and issue technical quotations with accurate pricing and lead times.
- Respond to customer enquiries regarding quotations, order status, deliveries and ETAs.
- Investigate and resolve delivery issues, shortages, damages and complaints.
- Coordinate with internal departments to ensure prompt resolution of customer issues.
- Produce regular reports and performance statistics.
Technical Skills
- Previous experience in a Customer Service, Sales Support, Internal Sales or Order Management role.
- Microsoft Office skills, particularly Excel.
- Strong reporting and analytical capabilities.
- SAP would be an advantage.
- Salesforce CRM would be an advantage.
- Power BI, Power Apps an advantage.
- High levels of accuracy and attention to detail.
This is an opportunity to work for a globally recognised and innovative organisation. Diverse and engaging role with exposure to multiple business functions. Opportunity to utilise and develop systems and reporting skills. If you enjoy combining customer service, administration, reporting and sales support, we would love to hear from you.
Customer Support & Sales data specialist in Morley employer: NES Group Ltd
At NES Fircroft, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through structured training and mentorship programmes, alongside flexible working arrangements that promote a healthy work-life balance. With exciting travel opportunities and a global network of over 45 offices, we empower our team to thrive in their careers while making meaningful connections in the recruitment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Sales data specialist in Morley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NES Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NES Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support & Sales data specialist in Morley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NES Group Ltd.
How to prepare for a job interview at NES Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NES Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NES Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
