At a Glance
- Tasks: Support dealers with spare parts management and ensure timely fulfilment across the global network.
- Company: Join a leading automotive client with over 90 years of experience in engineering staffing.
- Benefits: Remote work, competitive pay, and comprehensive support for contractors.
- Other info: Dynamic role with opportunities for professional growth in a global company.
- Why this job: Make a real impact in the automotive industry while gaining valuable experience.
- Qualifications: Experience in dealer support, SAP, and the automotive sector is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location - Remote UK
Duration - 4 months (Interim)
Our Automotive client is looking for an Aftermarket Dealer/Parts Advisor to work on a short term interim basis. The role will ensure that all network and customer spare parts requirements are met on time and in full across the global network, through the operational and tactical management of all aspects of the supply chain.
Key Responsibilities:
- Supplying comprehensive support for all regional teams, ensuring operational efficiency on brand customer experience in line with KPIs and network SLAs.
- Forecasting spare parts needed across all regions and steering material planning & ordering to ensure optimal stock levels.
- Monitoring spare parts inventory in market & collaborating with regional offices in managing stock levels at network partner sites.
- Establishing pricing logic and supporting regional offices in maintaining pricing strategy.
- Maintaining and adjusting parts pricing in SAP in line with pricing strategy.
- Aligning parts availability with warehousing responsible & facilitating emergency fulfilment with logistics providers.
- Backorder management & prioritisation of VOR orders in collaboration with warehousing responsible.
- Supporting warranty/quality team in preparation of service campaigns and liaising special parts demand with material planning & warehousing team.
- Assisting network partners (repairers) & customers in evaluating correct parts for service/repair/warranty work.
- Assisting network partners with all spare parts related inquiries (Logistics status, parts returns, parts warranty, claims).
- Supersession and new introduction support (manage returns of superseded parts, support network with supersession & new parts required).
Experience required:
- Dealer support, Aftersales service experience.
- SAP experience.
- Automotive industry experience.
Dealer/Parts Support Advisor employer: NES Group Ltd
As a Dealer/Parts Support Advisor with NES Fircroft, you will join a globally recognised leader in engineering staffing, renowned for its commitment to employee development and support. Enjoy the flexibility of remote work in the UK while benefiting from a comprehensive benefits package, a collaborative work culture, and opportunities for professional growth within a diverse and dynamic industry. With a focus on operational excellence and customer satisfaction, this role offers a meaningful chance to contribute to the automotive sector's success.
StudySmarter Expert Advice🤫
We think this is how you could land Dealer/Parts Support Advisor
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in parts support and supply chain management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of roles that might be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Dealer/Parts Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dealer/Parts Support Advisor role. Highlight your experience in dealer support and any relevant SAP skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this interim role. Share specific examples of your automotive industry experience and how you’ve tackled similar challenges before.
Showcase Your Skills:Don’t forget to showcase your skills in inventory management and customer service. We’re keen on seeing how you can contribute to operational efficiency and enhance the customer experience, so make those skills pop!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at NES Group Ltd
✨Know Your Parts
Familiarise yourself with the specific spare parts and inventory management processes relevant to the automotive industry. Understanding the common challenges faced in parts support will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Master SAP Basics
Since SAP experience is crucial for this role, brush up on your SAP skills before the interview. Be prepared to discuss how you've used SAP in previous roles, particularly in managing parts pricing and inventory levels. This will show your potential employer that you can navigate their systems with ease.
✨Showcase Your Communication Skills
As a Dealer/Parts Support Advisor, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with teams or customers in the past, especially when resolving issues or providing support. This will highlight your ability to maintain strong relationships within the network.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about times when you've had to manage backorders or prioritise urgent requests. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
