Service Engineer - Electrical/Mechanical

Our client is currently hiring a Service Engineer. The individual is responsible for carrying out installation, service and maintenance activities including reactive breakdowns as set out by the Service Manager. These activities are to be carried out in a safe, timely, courteous, and professional manner.

To engage in daily dialog with departmental managers, other colleagues and customers regarding activities completed or pending. To engage with our customers in a polite and concise manner whilst carrying out your work on their premises. Actively contribute to improve working practices, product improvement, safety methodology, apprentice training. You should always present yourself in a professional manner and promote the required business standards regarding company image, vehicle presentation and the wearing of corporate clothing/PPE. The role may include working away from home and flexibility is necessary to meet our customer obligations with adequate notice.

Key Tasks

• Carry out site specific risk assessment and deliver a high standard of workmanship and service.
• Follow method statement and ensure all forms are completed with all relevant information including photographs, without exception.
• Debrief customer on work completed, discuss any advisory works recommended and obtain a customer signature on your worksheet.
• Present the correct company image by maintaining/cleaning the service van, keep it properly stocked with materials and by wearing company workwear.
• Contribute towards a tidy workshop, adhere to health and safety policies and housekeeping standards.
• Good professional approach in assessing and identifying faults or scope and repair or install as necessary.
• Be customer focussed and aim to provide the ‘best service’ and best quality of work.
• Communicate with the line manager at the end of each service call and in particular at the end of each working day.
• Encourage improvements on health and safety and safe systems of work.
• When identified pass feedback to any sales potential to your line manager who in turn will pass it on to the Sales Department.
• Adhere to QS procedures and suggest any improvements.
• Be prepared to participate in any formal or informal training which contribute to your continued professional development.
• A service company is expected to deliver service out with normal working hours, provide the required flexibility to make yourself available, if possible, should the need arise, this extends to the on-call rota.
• Demonstrate a willingness to work efficiently, learn and improve your skills.
• Do not carry out any work activities if you are not sufficiently competent to complete, discuss your concerns with departmental managers.

Performance Measures

• Regular appraisals by line manager.
• Completion of allocated training to a good standard.
• Flexibility of working pattern, availability for work out with standard hours.
• Attitude to work activities.
• Attitude towards colleagues and company.
• Team working involvement.
• Professionalism to clients and company.
• Time keeping and availability for work.
• Proper completion of worksheets in particular customer sign off and indicating work in progress or complete.
• Timesheets to be completed accurately with vehicle checks and signed, these should be forwarded to departmental managers first thing Monday morning.
• Clean and professional company image should be delivered always including vehicle.
• Expected standard of workmanship without the need for follow up visits at the company’s expense.

Key Skills

• General Engineering.
• Electrical qualification / industry knowledge.
• Fault finding and repairs.
• Safe electrical working, safe isolation.
• Communication with colleagues and customers.
• Proactive use of training material and O&M manuals to assist you with your tasks.
• Following the company’s health & safety policies and your individual responsibility and its effect on others in the work environment.
• Willingness to learn new skills.
• Time keeping and flexibility on working out with standard hours.
• Work well with your colleagues, share information and be willing to support your team and listen to feedback good or otherwise.