At a Glance
- Tasks: Provide top-notch customer support via calls and emails while resolving client issues.
- Company: Join NES Fircroft, a dynamic company in Milton Keynes.
- Benefits: Part-time hours with training provided and a supportive team environment.
- Other info: Enjoy a flexible role with opportunities for growth in a fast-paced setting.
- Why this job: Make a difference by helping clients and enhancing their experience.
- Qualifications: Strong multitasking abilities and excellent IT skills; SAP knowledge is a plus.
The predicted salary is between 11.7 - 14.3 £ per hour.
NES Fircroft in Milton Keynes is seeking a Customer Service Advisor for a 30-hour week on a 10-12 month contract.
You will answer calls and emails, resolve client issues, raise returns and invoices, and work on root-cause analysis to prevent recurring problems.
The role requires the ability to multi-task, deliver excellent customer service in a fast-paced environment, and strong IT skills (SAP is an advantage, with training provided).
#J-18808-Ljbffr
Customer Support Specialist — Part-Time, 30hrs in Milton Keynes employer: NES Fircroft
Joining NES Fircroft as a Contracts Specialist offers you the chance to work with a leading Oil & Gas operator in Norwich, where a supportive and collaborative work culture thrives. The company prioritises employee growth through continuous learning opportunities and fosters a professional environment that values integrity and teamwork. With a focus on maximising supplier relationships and a commitment to excellence, this role provides a meaningful career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist — Part-Time, 30hrs in Milton Keynes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NES Fircroft and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NES Fircroft and let us see your personality shine through!
We think you need these skills to ace Customer Support Specialist — Part-Time, 30hrs in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NES Fircroft.
Get Familiar with Our Brand:Before applying, take some time to learn about NES Fircroft and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NES Fircroft
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NES Fircroft.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NES Fircroft will surely appreciate.
