At a Glance
- Tasks: Design innovative solutions for clients and collaborate with engineering teams.
- Company: Join a leading engineering staffing provider with global reach.
- Benefits: Competitive salary, flexible work options, and comprehensive support.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by solving complex integration challenges for clients.
- Qualifications: Experience in pre-sales or technical consulting with strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Permanent – Knutsford
Hybrid – 3 days on site, 2 days remote
40 hour week
Required:
- This is more of a pre-sales or telephone integration engineer role, understanding the clients' needs to work with partners, complex integration moving to post-sale, designing for Pre-Sales and creating solutions then handing over to the Engineering team for implementation, integrating my client’s systems.
- Any cloud platforms AWS, Azure, Google Cloud are required.
- Any Pre-Sales experience.
- APIs, microservices, integrations, data flows, scalability, security.
- Infrastructure concepts: Networking, authentication, IAM, Containers (Docker, Kubernetes).
- Understanding of DevOps practices, CI/CD pipelines, Databases (SQL & NoSQL).
- Agile / Scrum certifications.
- ITIL (for service-oriented environments).
- Experience with RFPs, proposals, & SOWs.
- 3–8+ years in roles such as a Sales Engineer / Pre-Sales Engineer, Technical Consultant, Implementation Architect.
Skills & Experience
Essential:
- Proven experience in a customer-facing Pre-Sales or Technical Consultant role.
- Strong experience producing customer-facing HLDs & LLDs.
- Experience designing SaaS or managed service solutions.
- Understanding of regulated or compliance-driven environments.
- Excellent customer communication, workshop facilitation, & presentation skills.
- Ability to balance customer requirements with product & service constraints.
Desirable:
- Experience with compliance, archiving, or regulated data platforms.
- Exposure to financial services or regulated communications environments.
- Experience supporting technical pre-sales or complex customer onboarding.
- Familiarity with structured service delivery or professional services models.
Personal Attributes:
- Strong customer-first mindset.
- Confident, credible, & consultative in customer engagements.
- Structured & detail-oriented in design documentation.
- Comfortable managing multiple customer designs concurrently.
Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field, or relevant business experience.
Customer Solutions Architect in Knutsford employer: NES Fircroft
Joining NES Fircroft as a Contracts Specialist offers you the chance to work with a leading Oil & Gas operator in Norwich, where a supportive and collaborative work culture thrives. The company prioritises employee growth through continuous learning opportunities and fosters a professional environment that values integrity and teamwork. With a focus on maximising supplier relationships and a commitment to excellence, this role provides a meaningful career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Architect in Knutsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NES Fircroft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NES Fircroft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Architect in Knutsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NES Fircroft:Your cover letter is your chance to shine! Tell us why you want to work at NES Fircroft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NES Fircroft!
How to prepare for a job interview at NES Fircroft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
