At a Glance
- Tasks: Provide top-notch support for a SaaS platform and solve problems proactively.
- Company: Join NES Fircroft, a leader in tech support with a focus on customer service.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of chances to learn and advance.
- Why this job: Be the frontline hero for enterprise clients and make a real difference.
- Qualifications: Strong communication skills and a passion for tech support.
The predicted salary is between 22050 - 26950 £ per year.
NES Fircroft in Knutsford is seeking a dedicated 1st Line Support Analyst to monitor a Saa S platform hosted on Microsoft Azure, manage incidents and problems, and deliver frontline support to enterprise clients.
The role emphasizes proactive problem solving, documentation, and continuous improvement.
You will handle service requests, maintain a high level of customer service, and collaborate with cross-functional teams to ensure seamless operations.
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Azure SaaS 1st Line Support – White-Glove Service in Knutsford employer: NES Fircroft
At NES Fircroft, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the power technology sector. Our commitment to employee growth is evident through comprehensive training programs and hands-on support, ensuring that our team members thrive in their roles while contributing to cutting-edge projects. Located in a vibrant area, we provide a unique opportunity to work with industry leaders, enhancing your career in a supportive and forward-thinking culture.
