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For Companies At a Glance
- Tasks: Support and enhance IT infrastructure, solving hardware and software issues.
- Company: Join a leading engineering staffing provider with a global presence.
- Benefits: Competitive pay, ongoing training, and opportunities for career growth.
- Why this job: Make a real impact in a dynamic IT support role while developing your skills.
- Qualifications: Experience with Windows OS, Microsoft Office, and strong problem-solving skills.
- Other info: Flexible work environment with opportunities to visit diverse locations.
The predicted salary is between 30000 - 42000 £ per year.
Step into a vital role within a fast-paced and diverse IT support environment where your technical skills and proactive approach will make a real difference. As an IT Technician, you will be a key player in maintaining and enhancing IT infrastructure that supports both onshore offices and offshore installations. From diagnosing and resolving hardware and software issues to configuring new systems, your expertise will help keep operations running smoothly. This position demands flexibility, strong problem-solving abilities, and a passion for delivering exceptional IT service — all within a collaborative and constantly evolving team setting based in Norwich.
Required Skills
- Proficient in Windows 10 and 11 OS deployment and support within an Active Directory environment
- Experience with Microsoft PowerShell scripting
- Strong knowledge of Microsoft Office applications and Office 365 suite
- Skilled in Microsoft Active Directory user account management
- Understanding of NTFS permissions, local and Group Policy Object (GPO) security policies
- Hardware expertise including board-level support and configuration for desktops and laptops
- Experience supporting PC peripherals, such as printers
- Solid foundation in networking technologies including TCP/IP, 802.1X, VLANs, DHCP, and DNS
- Awareness of Information Security best practices and conceptual understanding of antivirus, URL filtering, and spam identification
- Familiarity with business audio-visual systems like projectors and conferencing solutions
- Knowledge of backup methodologies and availability monitoring tools
Nice to Have Skills
- Experience working with offshore or remote sites
- Exposure to backup process management
- Understanding of compliance with corporate policies and Health & Safety guidelines
- Vendor certifications such as Microsoft or CompTIA
Preferred Education and Experience
- BTEC or NVQ level qualification or vendor-specific certifications (e.g., Microsoft, CompTIA) preferred
- Minimum of 1 year of experience in a similar IT support technician role
Other Requirements
- Flexibility to occasionally visit onshore terminals and offshore installations for project tasks
- Commitment to ongoing training and skill development to stay current with technological and business changes
- Strong personal integrity and reliability in a fast-changing environment
Bring your approachable nature, excellent communication skills, and customer-focused mindset to a role where your contribution truly matters. If you’re ready to take your IT career forward and thrive in a supportive and challenging setting, we encourage you to apply today.
IT Technician employer: NES Fircroft
Contact Detail:
NES Fircroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, attend local meetups or tech events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, scripts, or any troubleshooting success stories. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific hardware or software issues, and be ready to demonstrate your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to make a difference in the IT world.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and 11, as well as your skills in Microsoft PowerShell. We want to see how your background aligns with the IT Technician role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving abilities and customer-focused mindset — we love a good story!
Show Off Your Technical Skills: In your application, be sure to mention your familiarity with networking technologies and any hardware expertise you have. We’re looking for someone who can hit the ground running, so let us know how you’ve used these skills in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at NES Fircroft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as Microsoft PowerShell scripting. Be ready to discuss how you've used these skills in past roles, and maybe even prepare a few examples of troubleshooting scenarios you've successfully navigated.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific instances where you've diagnosed and resolved hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your proactive approach made a difference.
✨Familiarise Yourself with Networking Basics
Since this role involves networking technologies, be prepared to talk about TCP/IP, VLANs, and DHCP. You might even want to brush up on some common networking problems and their solutions, so you can demonstrate your understanding and readiness to tackle these challenges.
✨Emphasise Your Customer-Focused Mindset
This position requires excellent communication skills and a customer-focused approach. Think of examples where you've gone above and beyond to help users or improve service delivery. Showing that you genuinely care about providing exceptional IT support will set you apart from other candidates.