At a Glance
- Tasks: Oversee IT service delivery and manage vendor relationships for optimal performance.
- Company: Join a leading engineering staffing provider with a global presence.
- Benefits: Competitive salary, flexible hybrid work, and opportunities for professional growth.
- Other info: Be part of a team that values continuous improvement and operational excellence.
- Why this job: Make a real impact by ensuring reliable and secure IT systems in a dynamic environment.
- Qualifications: 5+ years in IT service delivery and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Permanent position based in Knutsford, hybrid working model (3 days on site, 2 days remote). No sponsorship available.
Required:
- 5+ years of experience in IT service delivery or internal IT operations.
- Proven track record in managing IT vendors, systems, & infrastructure in a modern, cloud-centric environment.
- Familiarity with ITIL practices, service desk operations, & modern enterprise IT tools.
- Exceptional communication & stakeholder management skills.
- Experience in regulated industries is a plus.
Ensure systems are reliable, secure, & aligned with business priorities & compliance mandates (e.g., ISO 27001, SOC 2 Type 2). Manage relationships with third-party vendors & MSPs responsible for supporting internal IT services & infrastructure. Manage the internal IT operational budget & oversee procurement of IT tools, licenses, & services. Oversee & actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, & proactive resolution of any contractual issues or disputes.
Role Summary:
The IT Service Delivery Manager is responsible for overseeing the delivery, performance, & continuous improvement of internal IT systems, tools, & outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, & compliance across the business. Acting as the primary point of accountability for internal IT service management & vendor oversight, the individual will work closely with department heads, outsourced partners, & executive leadership to ensure technology services meet business needs & compliance requirements.
Key Responsibilities:
- Internal IT Systems Oversight: Own the performance & life cycle management of internal IT systems, platforms, & productivity tools. Ensure systems are reliable, secure, & aligned with business priorities & compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
- Outsourced Technology Vendor Management: Manage relationships with third-party vendors & MSPs responsible for supporting internal IT services & infrastructure. Oversee & actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, & proactive resolution of any contractual issues or disputes. Ensure service levels are met, & support contracts are actively monitored, evaluated, & renewed or adjusted as needed. Lead vendor performance reviews & enforce service delivery & escalation protocols.
- Service Delivery & Operational Excellence: Governance & Compliance, Budgeting & Procurement, Continuous Improvement, Stakeholder Engagement.
IT Service Delivery Manager in Knutsford employer: NES Fircroft Engineering Services
As a Java/C++ Software Desktop Engineer at our Abingdon location, you will join a dynamic team that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. We pride ourselves on fostering a supportive work culture that encourages professional growth through continuous learning opportunities and participation in open-source communities. With a commitment to secure coding practices and a focus on employee well-being, we provide an environment where your contributions are valued and your career can thrive.
Contact Details:
NES Fircroft Engineering Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Knutsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NES Fircroft Engineering Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges NES Fircroft Engineering Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to NES Fircroft Engineering Services
Let's not forget to apply directly through the NES Fircroft Engineering Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in Knutsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NES Fircroft Engineering Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NES Fircroft Engineering Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NES Fircroft Engineering Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
