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For Companies At a Glance
- Tasks: Provide top-notch support to merchants via various communication channels.
- Company: Join a dynamic fintech startup focused on enhancing customer experiences.
- Benefits: Flexible hours, training, and opportunities for career growth.
- Why this job: Shape the future of customer service in a fast-paced environment.
- Qualifications: Strong communication skills and a customer-first attitude.
- Other info: Perfect for students seeking part-time work with real impact.
Overview
We’re seeking a proactive Customer Support Associate to serve as the primary point of contact for our merchants, delivering exceptional service and resolving issues efficiently. You’ll play a key role in shaping the customer experience at NeroPAY by supporting merchants and ensuring smooth communication between clients and our internal teams.
Location: Stockport Office
Hours: Part-time (15–20 hrs/week, evening/weekend flexibility preferred)
Key Responsibilities
- Respond to customer queries via WhatsApp, Facebook, email, and phone.
- Clearly explain pricing structures and product features.
- Log issues into the CRM and escalate when necessary.
- Maintain friendly, professional communication with clients.
- Collect and share customer feedback to improve our services.
- Support the sales and onboarding process when needed.
Qualifications
- Good communication skills (written and verbal).
- Patience and a customer-first mindset.
- Ability to multitask across multiple channels.
- Reliable, approachable, and professional.
What We Offer
- Flexible scheduling to fit around studies or other work.
- Training on our fintech tools and customer processes.
- A startup environment where your feedback is valued.
- Growth opportunities in sales, operations, or account management.
Start your career with NeroPAY from today!
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Customer Support Associate (Part-Time, Freelance Contractor) employer: NeroPAY
Contact Detail:
NeroPAY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate (Part-Time, Freelance Contractor)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NeroPAY. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in the past. This will demonstrate that you're ready for the fast-paced environment at NeroPAY.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Support Associate (Part-Time, Freelance Contractor)
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about clear and friendly communication, make sure your written application reflects that. Use a conversational tone and be concise, showing us you can explain things simply and effectively.
Tailor Your Application: Don’t just send a generic application! Take a moment to highlight your relevant experience and skills that match the Customer Support Associate role. We want to see how you can bring value to our team at NeroPAY.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional. Your application should strike a balance between being personable and showcasing your reliability. We’re looking for someone who can connect with our merchants!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at NeroPAY
✨Know the Company Inside Out
Before your interview, take some time to research NeroPAY. Understand their services, values, and what sets them apart in the fintech industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Associate, communication is key. Prepare examples of how you've successfully handled customer queries in the past. Be ready to demonstrate your ability to explain complex information clearly and concisely, as this will be crucial in your role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific customer situations, such as resolving a complaint or explaining pricing structures. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Emphasise Your Flexibility and Reliability
Since the position requires part-time hours with evening and weekend flexibility, highlight your availability and willingness to adapt. Share any previous experiences where you’ve successfully managed multiple commitments, showcasing your reliability and approachability.
