Operations Assistant in Cheshire, Warrington

About Nero

Nero is building the future of performance activewear through natural fabrics. We reject synthetic polyester in favor of uncompromising, high-performance natural materials. We operate a high-velocity, direct-to-consumer model where speed, operational precision, and absolute obsessive detail matter.

The Role

Nero is hiring an Operations Assistant / Operations Coordinator to take ownership of our day-to-day operational machinery and manage all moving plates across production, logistics, and admin.

You will be the operational central command for the brand. From tracking purchase orders with mills and manufacturers to booking freight, coordinating 3PL inward drops, managing returns, and maintaining razor-sharp inventory levels, you own the backend execution. If you thrive on logistics, tracking timelines down to the day, and building automated systems to streamline daily tasks, this role is for you.

What You'll Do

Supply Chain, Freight & PO Tracking

• Own the end-to-end status of all Purchase Orders (POs), maintaining strict oversight on production lead times, factory outputs, and delivery milestones.
• Coordinate and book global air/sea freight and local couriers, ensuring seamless transport from factory gates to our 3PL warehouse.
• Monitor all inbound inventory shipments, ensuring packing lists, shipping marks, and delivery schedules align cleanly with our 3PL’s receiving guidelines to prevent landing delays.

3PL, Inventory & Stock Planning

• Manage day-to-day warehouse operations with our 3PL partner to ensure outbound customer orders are fulfilled on time and accurately.
• Oversee inventory buying, reorder triggers, and stock availability forecasting so key garments are never out of stock when drops launch.
• Conduct regular inventory reconciliations across our systems and warehouse management softare to eliminate stock discrepancies.

Basic Finance, Invoices & Accounts Payable

• Organise and log upcoming supplier payment milestones (e.g., deposits, balance upon bill of lading, freight dues) to ensure clean cash flow visibility.
• Collect, categorize, and log company expenses and receipts cleanly for monthly bookkeeping handoff.
• Flag and resolve invoice overcharges, unexpected freight surcharges, or billing errors directly with vendors.

Logistics, Returns & CX Escalations

• Oversee the returns and exchange pipeline, keeping customer turnarounds fast and reverse logistics cost-effective.
• Audit courier performance and manage claim resolutions for lost or damaged transit goods.

Systems, Data & AI Automation

• Maintain clean, zero-error data across our Shopify platforms regarding stock levels, landed costs, and order statuses.
• Identify operational bottlenecks and use AI tools (e.g., Claude) and lightweight automation to eliminate repetitive admin work and data entry.
• Create clear, living Standard Operating Procedures (SOPs) for every logistics, inventory, and CX workflow you build or refine.

What You'll Bring

• 1–3+ years of hands-on experience in e-commerce operations, DTC logistics.
• Mastery of logistics & PO tracking: You know how to track freight, push freight forwarders, and hold production timelines accountable.
• Sharp analytical skills: Advanced proficiency in Excel/Google Sheets (data manipulation, tracking models, inventory logs).
• Obsessive detail & speed: High standards for accuracy. You catch micro-errors before they derail a shipment or launch.
• Resourceful problem solver: Comfortable taking full ownership of moving parts without needing constant hand-holding.
• AI-curious mindset: Active willingness to leverage modern tools (Claude, automation apps) to work faster and eliminate busywork.

Role Details & Compensation

• Location: Hybrid (Manchester Office)
• Competitive Salary: Dependent on experience, plus discretionary performance bonus.