At a Glance
- Tasks: Provide hands-on technical support for IT professionals using the Nerdio platform.
- Company: Join a diverse and inclusive tech company focused on cloud solutions.
- Benefits: Competitive salary, stock options, unlimited paid time off, and Azure certification sponsorship.
- Other info: Collaborative team culture with excellent career growth opportunities.
- Why this job: Make a real impact by helping clients maximise their use of cutting-edge Microsoft technologies.
- Qualifications: 2+ years in technical support with strong knowledge of Azure and Microsoft Intune.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a client-facing Support Engineer with strong technical depth and excellent communication skills. In this role, you will serve as a trusted resource for IT professionals and administrators using the Nerdio platform—helping them get the most out of Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technologies. This is a software and platform support role: you will be engaging with technically proficient customers, not end users, and your success will be measured by the quality, accuracy, and speed of your resolutions.
What you'll do
- Customer Support & Issue Resolution
Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform, including Azure Virtual Desktop, Windows 365, and Microsoft Intune. Ensure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions. - Technical Expertise
Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Entra ID, Entra Domain Services, AD DS) to resolve complex issues across customer environments. Work cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues. Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently. - Communication & Customer Success
Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement. Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment.
Qualifications
- 2+ years in a technical support, systems administration, or cloud infrastructure role.
- Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
- Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
- Experience administering Windows Server environments; Linux familiarity is a plus.
- Proficiency in PowerShell for automation, scripting, and system configuration tasks.
- Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
- Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
- Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.
Preferred Qualifications
- Prior experience with the Nerdio platform (NME or NMM) is a significant advantage.
- Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services.
- Knowledge of Active Directory, Group Policy, and identity management concepts.
- Experience with Zendesk or comparable ITSM ticketing platforms.
- Familiarity with the ITIL framework and service management best practices.
- Microsoft Azure certifications (e.g., AZ-104 Azure Administrator, AZ-140 Azure Virtual Desktop Specialty, AZ-800/801 Windows Server Hybrid, or MD-102 Endpoint Administrator).
What We Offer
- Microsoft Azure certification sponsorship: Nerdio covers exam fees for relevant Azure certifications (including AZ-104, AZ-140, MD-102, and others) as you grow in the role. The AZ-104 is expected to be completed within your first 90 days, fully funded.
- Benefits and Incentives
Competitive Base and Incentive Plan, Stock Options, Health and Welfare Plans, Life and Disability Plans, Retirement Plan, Unlimited Flexible Paid Time Off, including your birthday off! - Collaborative Team Culture
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Support Engineer employer: Nerdio
Nerdio is an exceptional employer that prioritises employee growth and development, offering Microsoft Azure certification sponsorship to enhance your technical expertise. With a collaborative team culture and competitive benefits, including unlimited flexible paid time off and stock options, you will thrive in a supportive environment that values diversity and inclusion. Join us in our vibrant location, where you can engage with IT professionals and make a meaningful impact on their success with cutting-edge cloud technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nerdio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nerdio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nerdio:Your cover letter is your chance to shine! Tell us why you want to work at Nerdio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nerdio!
How to prepare for a job interview at Nerdio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
