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- Tasks: Join our team as a Japanese-speaking Support Engineer and help deploy AVD environments.
- Company: Nerdio, a fast-moving tech company transforming cloud management.
- Benefits: Competitive salary, stock options, unlimited paid time off, and a collaborative culture.
- Why this job: Be part of the AVD transformation and make a real impact in cloud technology.
- Qualifications: 3+ years in technical support, fluent in English and Japanese, with Azure experience.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 42000 - 49000 ÂŁ per year.
Join to apply for the Support Engineer – EMEA role at Nerdio
About Nerdio
Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.
Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi‑tenant, workflow‑powered technology that allows them to create and grow cloud‑based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine‑tune end‑user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.
We are a fast‑moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
What You’ll Do
Our technical team is looking for a client‑facing Japanese‑speaking Support Engineer with strong technical and communication skills. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
Deploy AVD Environments
- Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
- Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
Customer Support
- Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
- Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
Technical Expertise
- Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
- Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
Collaboration And Communication
- Collaborate with cross‑functional teams, including internal and external partners, to ensure successful AVD deployments and support.
- Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.
Qualifications And Experience
- 3+ years of experience in technical support or a related field.
- Fluent in English and Japanese.
- Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
- Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
- Experience with operating systems, such as Windows Server and Linux distributions.
- Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
- Strong troubleshooting and problem‑solving skills, with the ability to diagnose and resolve technical issues.
- Excellent customer service skills, with the ability to effectively communicate technical information to non‑technical users.
- Strong documentation skills to record and track support cases, solutions, and best practices.
Preferred Experience
- Previous experience in providing support for cloud‑based services or SaaS (Software as a Service) products.
- Knowledge of Active Directory, Group Policy, and identity management concepts.
- Experience with ticketing systems, such as JIRA or ServiceNow.
- Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
- Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications.
Benefits And Incentives
- Competitive Base + Bonus Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off—including your birthday off!
- Collaborative Team Culture
- Benefits for international employees, outside the US, vary by country.
The Pay Range For This Role Is
60,000 – 70,000 USD per year (Remote (United Kingdom))
60,000 – 70,000 USD per year (Remote (Ireland))
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Japanese-Speaking Support Engineer - EMEA employer: Nerdio
Contact Detail:
Nerdio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese-Speaking Support Engineer - EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Nerdio on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Azure Virtual Desktop and Intune. We recommend doing some mock interviews with friends or using online resources to get comfortable discussing your expertise.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to provide top-notch customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Nerdio team!
We think you need these skills to ace Japanese-Speaking Support Engineer - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Engineer role. Highlight your experience with Azure Virtual Desktop and any relevant technical skills that match what we're looking for.
Show Off Your Communication Skills: Since this role involves customer support, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can explain complex tech stuff simply.
Highlight Your Technical Expertise: Don’t forget to mention your experience with Intune, FSLogix, and Active Directory. We want to see how your technical background aligns with our needs, so be specific about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nerdio
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure Virtual Desktop, Intune, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively use them.
✨Practice Your Japanese Communication Skills
Since this role requires fluency in Japanese, it's crucial to practice your language skills. Consider doing mock interviews in Japanese or discussing technical topics with a friend. This will help you feel more comfortable communicating complex ideas clearly and effectively during the interview.
✨Showcase Your Customer Support Experience
Prepare examples from your previous roles where you provided exceptional customer support. Highlight specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle client-facing responsibilities and your commitment to delivering great service.
✨Be Ready for Technical Demos
You might be asked to conduct a technical demo or explain a process during the interview. Think about how you would present the Nerdio platform or AVD deployments to a non-technical audience. Practising this will help you convey your expertise while keeping it accessible for everyone.