At a Glance
- Tasks: Support IT pros with Azure Virtual Desktop and Microsoft cloud technologies.
- Company: Join Nerdio, a fast-paced tech company transforming cloud management.
- Benefits: Competitive salary, stock options, unlimited paid time off, and Azure certification sponsorship.
- Other info: Work in a diverse, inclusive environment with excellent career growth opportunities.
- Why this job: Be part of a team making a real impact in the cloud space.
- Qualifications: 2+ years in technical support; experience with Azure and Microsoft Intune preferred.
The predicted salary is between 65000 - 80000 £ per year.
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.
We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies.
We partner with Enterprises and Managed Service Providersall over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.
Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management.
In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.
Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical.
We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.
We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light.
If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
About The Role
We are looking for a client-facing Support Engineer with strong technical depth and excellent communication skills.
In this role, you will serve as a trusted resource for IT professionals and administrators using the Nerdio platform—helping them get the most out of Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technologies.
This is a software and platform support role: you will be engaging with technically proficient customers, not end users, and your success will be measured by the quality, accuracy, and speed of your resolutions.
The schedule for this role is 8AM to 5Pm GMT Tuesday to Saturday, and we are only hiring in the UK, Serbia, Germany, and the Netherlands
- What You’ll Do
- Platform Onboarding & Deployment Support
- Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager, drawing on practical experience with AVD deployments and Azure environment management.
- Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.
- Customer Support & Issue Resolution
- Provide hands‑on technical support for IT professionals and administrators across the full Nerdio platform, including Azure Virtual Desktop, Windows 365, and Microsoft Intune.
- Ensure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions.
- Technical Expertise
- Apply in‑depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Entra ID, Entra Domain Services, AD DS) to resolve complex issues across customer environments.
- Work cross‑functionally with internal engineering and product teams to expedite, reproduce, and drive resolution of advanced platform issues.
- Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently.
- Communication & Customer Success
- Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement.
- Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment.
- Required Qualifications
- 2+ years in a technical support, systems administration, or cloud infrastructure role.
- Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
- Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
- Experience administering Windows Server environments; Linux familiarity is a plus.
- roficiency in Power Shell for automation, scripting, and system configuration tasks.
- Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
- Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
- Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.
- Preferred Qualifications
- Prior experience with the Nerdio platform (NME or NMM) is a significant advantage.
- Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services.
- Knowledge of Active Directory, Group Policy, and identity management concepts.
- Experience with Zendesk or comparable ITSM ticketing platforms.
- Familiarity with the ITIL framework and service management best practices.
What We Offer
- Microsoft Azure certification sponsorship: Nerdio covers exam fees for relevant Azure certifications (including AZ-104, AZ-140, MD-102, and others) as you grow in the role.
The AZ-104 is expected to be completed within your first 90 days, fully funded.
Benefits and Incentives
- Competitive Base and Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
• Unlimited Flexible Paid Time Off, including your birthday off!
*Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace.
Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The pay range for this role is
- 65,000 - 80,000 USD per year (United Kingdom)
- Implementation Services | Technical Product Support | Technical Account Management
- #J-18808-Ljbffr
Support Engineer - Tue to Sat employer: Nerdio, Inc.
Nerdio is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture where innovation thrives. With competitive benefits including Microsoft Azure certification sponsorship, unlimited flexible paid time off, and a commitment to diversity and inclusion, Nerdio empowers its team members to excel in their roles while contributing to meaningful projects in the rapidly evolving cloud technology landscape. Located in the UK, this role provides a unique opportunity to engage with a global clientele and be part of a transformative journey in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Tue to Sat
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Nerdio, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
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We think you need these skills to ace Support Engineer - Tue to Sat
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Nerdio, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Nerdio, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Nerdio, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Nerdio, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
