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- Tasks: Support customers and ensure their satisfaction across various channels.
- Company: Dynamic home and lifestyle company based in Swindon.
- Benefits: Generous holiday allowance, training workshops, and flexible working hours.
- Why this job: Join a team that values customer experience and make a real difference.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Flexible 40-hour work week with opportunities for personal growth.
The predicted salary is between 28800 - 48000 £ per year.
A dynamic home and lifestyle company in Swindon is seeking a Customer Experience Advisor to join their team. This role is pivotal in ensuring customer satisfaction by providing guidance and support across multiple channels.
Candidates should have:
- Strong communication skills
- Experience in customer service
- Proficiency in Microsoft Office
Flexible working hours across 40 hours a week are required, and the company offers generous benefits including holiday allowance and training workshops.
Customer Experience Champion in Swindon employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Champion in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your customer service achievements and how you've made a difference in previous roles. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Champion in Swindon
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past – we love a good story!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Experience Champion role. Highlight your relevant experience and skills, especially your communication prowess and Microsoft Office know-how. We want to see how you fit into our dynamic team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Experience Champion position. We can’t wait to hear from you!
How to prepare for a job interview at Neptune
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and products. Understanding their approach to customer experience will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Champion, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or improved satisfaction. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Your Tech Savvy
Since proficiency in Microsoft Office is a requirement, be ready to discuss how you've used these tools in previous roles. You might even want to mention specific projects where your tech skills made a difference in customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Consider asking about the team dynamics, training opportunities, or how they measure customer satisfaction. It’s a great way to demonstrate your interest and gather valuable information.
