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- Tasks: Assist customers with product knowledge and create memorable shopping experiences.
- Company: Neptune designs and crafts beautiful home pieces, known for quality and attention to detail.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on products.
- Why this job: Join a supportive team that values inclusivity and aims high in customer service.
- Qualifications: Previous customer-facing experience and excellent communication skills are essential.
- Other info: Flexible hours required; work across weekdays and weekends.
We are excited to welcome a Home Specialist (Retail Sales Assistant) to our existing store team on a part-time 16 hours per week basis across 3 days. Focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Identifying customer needs and answering product-related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products.
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling, and customer records.
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week, and so it is important that you will have flexibility to work during the week and at weekends also.
We would love it if you could bring to us previous experience in a customer-facing role with a high service-led approach and focus on care and attention to detail. You will bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You will set high standards for yourself and seek to exceed our customer expectations.
What Benefits we can offer you:
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Retail Sales Assistant employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with Neptune's product range and design philosophy. Understanding their aesthetic and craftsmanship will help you engage customers effectively and demonstrate your passion for their products.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. This will highlight your ability to create memorable experiences for customers, which is key for this position.
✨Tip Number 3
Be ready to discuss your flexibility in working hours. Since the store operates seven days a week, demonstrating your willingness to work weekends and varied shifts will make you a more attractive candidate.
✨Tip Number 4
Prepare to talk about your experience with visual merchandising. Sharing specific instances where you've contributed to maintaining brand standards or enhancing product displays can set you apart from other applicants.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Customer Service Skills: Emphasise your previous experience in customer-facing roles. Provide specific examples of how you've delivered excellent service, handled customer queries, and contributed to a positive shopping experience.
Highlight Product Knowledge: Demonstrate your passion for design and interiors by mentioning any relevant knowledge or experience you have. This could include familiarity with home products, trends, or even personal projects that showcase your understanding of the industry.
Express Flexibility and Team Spirit: Mention your availability to work flexible hours, including weekends. Highlight your ability to work collaboratively within a team, as this is important for maintaining brand standards and supporting in-house designers.
How to prepare for a job interview at Neptune
✨Showcase Your Product Knowledge
As a Retail Sales Assistant, having in-depth product knowledge is crucial. Be prepared to discuss your understanding of home design and interiors, and how you can use this knowledge to assist customers in making informed decisions.
✨Demonstrate Excellent Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Use examples from previous customer-facing roles to illustrate how you've effectively communicated with customers.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service, especially in a retail environment. Share specific instances where you went above and beyond to meet customer needs, as this aligns with the company's focus on high service-led approaches.
✨Exhibit Flexibility and Team Spirit
The job requires flexibility in working hours, including weekends. Be ready to discuss your availability and willingness to work as part of a team, showcasing how you can contribute to maintaining brand standards and a positive store environment.
