Retail Sales Assistant in Swindon

Swindon Part-Time No working from home possible

At a Glance

Tasks: Welcome customers, provide tailored advice, and handle sales with care.
Company: Neptune creates beautiful, quality home furnishings with a focus on exceptional service.
Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts.
Other info: Flexible part-time role, perfect for students looking to gain retail experience.
Why this job: Join a supportive team that values creativity and customer connection in a stunning showroom.
Qualifications: Previous customer service experience and a passion for interiors are essential.

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At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we\'re here to help our customers create their dream homes - and it all begins with exceptional service.
We\'re looking for a warm and personable Home Specialist (Retail Sales Assistant) on a part time basis, 20 hours per week, to join our brand new team within our stunning Showroom and store, based in Swindon, Wiltshire. You\'ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What You\'ll Be Doing
You\'ll be the first smile our customers meet - whether in person, on the phone, or via email. You\'ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.
Day To Day, You\'ll

Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
Handle sales, orders and queries with accuracy and a keen eye for detail.
Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
Support the team with visual merchandising, store upkeep, and keeping our space beautifully presented.
Share leads and promote our whole-home concept, including kitchen design consultations.
Help shape our collections by feeding back popular product trends and customer requests.
Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.

A Little About You
You\'re someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You\'ll bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You\'ll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You\'ll also be organised with a proactive approach, always looking for ways to go the extra mile. It\'s also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure. Our store is open from Monday to Saturday, so its important that you have the flexibility to work over these days. This role is a permanent opportunity, working part time, 20 hours per week.
What Benefits We Can Offer You

Competitive salary
Generous holiday allowance
Life assurance
Company sick pay
Enhanced maternity and paternity leave
Cycle to work scheme
Gym membership
Generous Neptune new item and outlet discounts
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Two paid volunteer days a year
Day off if you become a Grandparent
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We\'re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone\'s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\'re perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune\'s trademark \'look\' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\'re also respected for our commitment to craft and quality. Put simply, we make things we\'re proud of, and that are designed to last a lifetime.
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Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Sales and Business Development
Industries
Retail

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