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- Tasks: Support Designers with creative work and customer interactions in a stunning showroom.
- Company: Neptune, a design-led company focused on creating beautiful living spaces.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Why this job: Join a passionate team and help customers create their dream homes.
- Qualifications: Design experience or training, CAD skills, and a passion for interiors.
- Other info: Inclusive environment with excellent career growth and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes - and it all begins with exceptional service.
We’re looking for a warm and personable Design Assistant to join our superb team within our stunning Showroom in Wimbledon on a permanent basis working 40 hours over 5 days of the week. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What You’ll Be Doing
As a Design Assistant, you’ll support our Designers with both creative work and the day-to-day administration that brings each project together. You’ll work closely with customers in store, delivering a warm, thoughtful experience while preparing design presentation packs and assisting Installation Project Managers from initial concept through to completion. From carrying out design reviews and processing orders to being the first point of contact for after-care enquiries, you’ll help ensure every detail is considered. Along the way, you’ll also support the wider team’s development by sharing and building design knowledge across the store.
Responsibilities Include
- Review and revise CAD-based designs and quotations
- Put together design quotes and presentation packs
- Manage and progress multiple design projects, working closely with the design and installation project management teams
- Update and maintain accurate customer records using a number of software packages
- Continually build your Neptune product and system knowledge and support the wider store team in their design and system development too
- Actively contribute to the growth and development of the store
A Little About You
Ideally, you’ll be a design graduate or have relevant training and experience, with a genuine ambition to build a career in design. Confident using CAD and advanced Microsoft Office tools, you’ll also feel at ease working with a range of IT systems. Highly organised and detail-focused, you’ll communicate clearly and work collaboratively as part of a retail and design team, always with a passion for delivering an exceptional customer experience.
What Benefits We Can Offer You
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens— with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.
Design Assistant in London employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Assistant in London
✨Tip Number 1
Get to know Neptune's vibe! Spend some time in the showroom or check out their website to understand their style and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
When you get the chance, showcase your design skills! Bring along a portfolio of your work or even some sketches that reflect your understanding of interiors. This will not only impress but also give you a great talking point during your chat.
✨Tip Number 3
Be ready to talk about customer service! Since this role is all about making people feel welcome, think of examples from your past experiences where you went above and beyond for a customer. It’ll show you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Neptune family right from the start!
We think you need these skills to ace Design Assistant in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and how it connects to your experiences.
Tailor Your CV: Make sure your CV is tailored to the Design Assistant role. Highlight relevant experience, especially in customer service and design, and don’t forget to mention any CAD skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be warm and personable, just like we are at Neptune, and explain how you can contribute to creating beautiful spaces for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Neptune!
How to prepare for a job interview at Neptune
✨Know Your Design Stuff
Brush up on your design knowledge, especially about interiors and furniture. Familiarise yourself with Neptune's products and aesthetic, so you can speak confidently about how they align with customer needs during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you made a customer feel welcome or resolved an issue effectively, as this is key for the Design Assistant role.
✨Get Comfortable with CAD and Tech
Since the role involves reviewing CAD designs and using various software, make sure you're comfortable discussing your experience with these tools. If you have any projects or examples to share, bring them along to showcase your skills.
✨Be Personable and Warm
Remember, the role is all about creating a welcoming atmosphere. Practice your communication skills and think about how you can convey warmth and enthusiasm during the interview. A friendly attitude can go a long way!