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For Companies At a Glance
- Tasks: Assist customers with product knowledge and create a welcoming shopping experience.
- Company: Neptune is a design-led home furnishings brand known for quality craftsmanship and timeless style.
- Benefits: Enjoy competitive pay, generous holiday, gym membership, and discounts on products.
- Why this job: Join a passionate team in a creative environment that values inclusivity and personal growth.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours required, including weekends; part-time role for 16 hours a week.
About this Role
We\’re excited to welcome a Home Specialist to our existing store team on a 4-month FTC for 16 hours a week. This role focuses on providing a warm and welcoming environment for our customers and creating a memorable experience through in-depth product knowledge and passion for great design and interiors.
Responsibilities Include
- Identifying customer needs and answering product-related questions using your product knowledge, offering advice and guidance in the selection of suitable products.
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling, and customer records.
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week, so flexibility to work during the week and at weekends is important.
We value previous experience in a customer-facing role with a high service-led approach, attention to detail, and the ability to work proactively in a fast-paced environment. Excellent communication skills, both written and verbal, are essential, along with high standards and exceeding customer expectations.
The Neptune Bury St Edmunds store has a rich history dating back to the Georgian era, originally built for Robert Boby, and features many original elements preserved during restoration, including sash windows and a grand double staircase, complemented by new heritage-respecting features like the orangery.
What Benefits We Can Offer You
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
We uphold our company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. We are an equal opportunities employer, committed to creating inclusive teams and promoting equality, diversity, and inclusion where everyone\’s voice is heard.
Our Story
Founded in 1996 by John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for the whole home, known for high standards, design-led aesthetic, and expert craftsmanship. Our British-inspired look is refined, simple, sturdy, and detailed. We are committed to craft and quality, creating products designed to last a lifetime.
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Home Specialist - Part Time employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist - Part Time
✨Tip Number 1
Familiarise yourself with Neptune's product range and design philosophy. Understanding their aesthetic and values will help you connect with customers and provide tailored advice, showcasing your passion for great design.
✨Tip Number 2
Prepare to demonstrate your customer service skills in a fast-paced environment. Think of examples from your past experiences where you exceeded customer expectations, as this will highlight your ability to create memorable shopping experiences.
✨Tip Number 3
Show your flexibility and willingness to work varied hours, including weekends. This is crucial for a part-time role in retail, and expressing your availability can set you apart from other candidates.
✨Tip Number 4
Engage with the local community and stay updated on home design trends. Being knowledgeable about what’s popular in interiors can help you relate to customers and offer relevant suggestions, making you a valuable asset to the team.
We think you need these skills to ace Home Specialist - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Home Specialist position. Understand the responsibilities and required skills, such as customer service experience and product knowledge, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer interaction or sales. Mention specific examples where you provided excellent service or contributed to a positive customer experience, as this aligns with Neptune's focus on high service standards.
Show Your Passion for Design: Since the role requires a passion for great design and interiors, include any relevant experiences or interests in home decor or design. This could be personal projects, studies, or even hobbies that demonstrate your enthusiasm and knowledge in this area.
Tailor Your Application: Make sure your application is personalised for Neptune. Use their company values and mission statement to guide your writing, showing how your own values align with theirs. This will help you stand out as a candidate who truly understands and fits the company culture.
How to prepare for a job interview at Neptune
✨Show Your Passion for Design
As a Home Specialist, it's crucial to demonstrate your enthusiasm for great design and interiors. Be prepared to discuss your favourite design styles or trends and how they relate to the products offered by Neptune.
✨Highlight Customer Service Experience
Since this role focuses on providing a warm and welcoming environment, share specific examples from your previous customer-facing roles where you went above and beyond to meet customer needs. This will showcase your service-led approach.
✨Prepare for Product Knowledge Questions
Familiarise yourself with Neptune's product range and be ready to answer questions about them. Understanding the features and benefits of key products will help you provide accurate information and advice during the interview.
✨Demonstrate Flexibility
The role requires flexibility in working hours, including weekends. Be sure to express your willingness to adapt your schedule to meet the store's needs, as this is an important aspect of the job.