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- Tasks: Help customers find the perfect home products and create memorable shopping experiences.
- Company: Neptune is a design-led company known for quality craftsmanship and beautiful home pieces.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on products.
- Why this job: Join a vibrant team in a stunning Georgian building and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours required, including weekends; we value diversity and inclusion in our workplace.
The predicted salary is between 24000 - 36000 £ per year.
About This Role
We\’re excited to welcome a Home Specialist to our existing store team for 24 hours a week, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities Include
- Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling and customer records
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards
Our stores are open 7 days a week and so it\’s important that you\’ll have flexibility to work during the week and at weekends also.
We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You\’ll bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You\’ll set high standards for yourself and seek to exceed our customer expectations.
A historical Georgian building from the 1800s, a double-height gallery space that\’s open and airy, floor-to-ceiling windows that flood light onto our flower shop, and a homely atmosphere to greet you at the door. These are but a few of the things that make Neptune Bristol so special. You\’ll find it in the heart of Bristol\’s Clifton suburb, nestled among the cafes, restaurants and furniture shops of Whiteladies Road.
What Benefits We Can Offer You
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We\’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone\’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\’re perhaps most known for kitchens – with heirloom-worthy dressers not far behind. Neptune\’s trademark \’look\’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\’re also respected for our commitment to craft and quality. Put simply, we make things we\’re proud of, and that are designed to last a lifetime.
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Home Specialist employer: Neptune
Contact Detail:
Neptune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist
✨Tip Number 1
Familiarise yourself with Neptune's product range and design philosophy. Understanding their aesthetic and craftsmanship will help you engage with customers more effectively and demonstrate your passion for great design.
✨Tip Number 2
Prepare to showcase your customer service skills during the interview. Think of specific examples from your previous roles where you went above and beyond to meet customer needs, as this aligns perfectly with the high service-led approach they value.
✨Tip Number 3
Be ready to discuss how you would maintain brand standards in visual display and merchandising. Consider bringing ideas or examples of how you've successfully contributed to a welcoming retail environment in the past.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends. Highlight any previous experience in fast-paced environments where you adapted to changing schedules, as this is crucial for the role.
We think you need these skills to ace Home Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Home Specialist position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Relevant Experience: Emphasise any previous customer-facing roles you have held, particularly those that required a high level of service and attention to detail. Use specific examples to demonstrate your ability to meet customer needs and provide excellent service.
Highlight Communication Skills: Since excellent communication skills are essential for this role, make sure to showcase both your written and verbal communication abilities in your CV and cover letter. Consider including examples of how you've effectively communicated with customers or team members in the past.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are specifically interested in working for Neptune and how you resonate with their values. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at Neptune
✨Showcase Your Product Knowledge
As a Home Specialist, you'll need to demonstrate your understanding of the products. Prepare by researching the company's offerings and be ready to discuss how they can meet customer needs.
✨Emphasise Customer Service Skills
Highlight your previous experience in customer-facing roles. Share specific examples of how you've provided exceptional service and resolved customer queries effectively.
✨Demonstrate Flexibility
Since the role requires working weekends and during the week, be prepared to discuss your availability. Show that you're adaptable and willing to meet the store's scheduling needs.
✨Align with Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Be ready to explain how you embody these values in your work and interactions.
