Home Specialist in Chesham

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes – and it all begins with exceptional service.

We’re looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chesham on a permanent, part‑time basis working 18 hours over 3 days of the week. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

You’re the first smile our customers meet – whether in person, on the phone, or via email. You’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.

• Greet customers with a warm, natural welcome – offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and a keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
• Promote our whole‑home concept, including kitchen design consultations.
• Help shape our collections by feeding back popular product trends and customer requests.
• Lend a hand with marketing – from social media to in‑store events – to help our Neptune story reach more homes.

You’re someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You’ll bring previous experience in a customer‑facing role with a service‑first mindset and great communication skills – both written and spoken – and confidence using Outlook and other digital tools. You’ll have a love for interiors and a good eye for colour and texture – with a genuine interest in helping customers make beautiful choices. You’ll also be organised with a proactive approach, always looking for ways to go the extra mile. It’s also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it’s important that you have the flexibility to work during the week and weekends too.

• Competitive salary
• Generous holiday allowance
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.