At a Glance
- Tasks: Create stunning showroom displays and provide expert design advice to customers.
- Company: Neptune, a design-led brand focused on beautiful living spaces.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Other info: Inclusive workplace promoting equality and personal growth.
- Why this job: Join a creative team and inspire customers to create their dream homes.
- Qualifications: Experience in visual merchandising or design, with a passion for interiors.
The predicted salary is between 24300 - 29700 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes
- and it all begins with exceptional service.
We're looking for a warm and personable Visual Merchandising Specialist and Design Advisor to join team in our brand new stunning showroom and design studio in Harrogate, on a permanent basis working 40 hours per week over 5 days covering Monday to Sunday.
You'll be someone who loves making people feel welcome, exceptional customer service experience, a keen eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing As a Visual Merchandising and Design Advisor at Neptune, you will help bring our design philosophy to life within beautifully considered showroom spaces that invite customers to explore, imagine and feel at home.
With a thoughtful eye for detail and a genuine passion for interiors, you'll craft inspiring visual displays that celebrate craftsmanship, quality and timeless living, while also offering warm, knowledgeable guidance to customers discovering our collections
- from thoughtful gifting and styling to whole-home design.
Blending creativity with a consultative, service-led approach, you'll help every customer feel inspired, confident and truly welcomed into the world of Neptune.
Day to day, you'll: Bring our spaces to life
- create beautiful, inspiring showroom displays that reflect Neptune's design philosophy and celebrate craftsmanship, materials, and thoughtful living.
Guide and inspire customers
- offer friendly, expert advice on styling, gifting, furniture, and whole-home design to help them feel confident and at home.
Support sales through design
- use creative visual storytelling and consultative guidance to showcase products and encourage discovery.
Create a welcoming environment
- maintain an impeccably presented showroom that feels calm, inviting, and reflective of Neptune's brand.
Lead seasonal updates and campaigns
- help implement product launches, display changes, and local marketing initiatives with flair and attention to detail.
Keep the showroom running smoothly
- support stock management, daily operations, and customer care to ensure a seamless experience for all.
A little about you We're looking for someone with proven experience in visual merchandising or a design-led retail environment, who has a natural eye for interiors, styling, colour, and space planning.
You'll be passionate about creating beautiful, immersive showroom experiences and confident in guiding customers with a consultative, customer-first approach.
Commercially aware, you understand how visual merchandising supports sales, and you're comfortable using tools like Microsoft Excel and Outlook.
Above all, you're approachable, warm, and collaborative, thriving as part of a supportive team while bringing energy, adaptability, and a love of design to everything you do.
What Benefits we can offer you Competitive salary Generous holiday allowance Purchased additional annual leave scheme Life assurance Company sick pay Enhanced maternity and paternity leave Cycle to work scheme Gym membership Generous Neptune new item and outlet discounts
Perkbox: Wellbeing Hub and Retail Discounts Portal Your birthday day off Two paid volunteer days a year Day off if you become a Grandparent A week off to celebrate a life event Refer a friend scheme Long service holiday allowance increase Training Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities.
We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home.
Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens
- with heirloom-worthy dressers not far behind.
Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail.
We're also respected for our commitment to craft and quality.
Put simply, we make things we're proud of, and that are designed to last a lifetime.
Visual Merchandising and Design Advisor employer: Neptune Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a warm and inclusive work culture that values collaboration and creativity. Our Design Advisors in Chesham enjoy competitive salaries, generous holiday allowances, and unique benefits like additional leave for life events and volunteer days, all while working in a stunning showroom that inspires both employees and customers alike. With a commitment to employee growth through training workshops and a supportive team environment, Neptune is the perfect place for those passionate about design and customer service to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandising and Design Advisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Neptune Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Neptune Ltd!
We think you need these skills to ace Visual Merchandising and Design Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Neptune Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Neptune Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Neptune Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Neptune Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
